Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gracie Dill

Santa Rosa Beach

Summary

Dynamic Licensed Massage Therapist with extensive experience at Spa Lilliana located in Hotel Effie at Grand Boulevard, Hilton Sandestin Beach Golf Resort and Spa, excelling in Deep Tissue, Prenatal, lymphatic drainage, reflexology, and resort quality massage and body treatment techniques. Proven ability to enhance client satisfaction through exceptional customer service and tailored treatment plans, resulting in increased client retention and positive feedback. Committed to fostering well-being and relaxation in every session.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

The Seabreeze WSBZ 106.3 Radio
09.2024 - Current
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted in managing on-air promotions and events, enhancing listener engagement.
  • Responded to listener inquiries via phone, email, and social media channels efficiently.
  • Collaborated with team members to ensure seamless operations during live broadcasts.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

Licensed Massage Therapist

Spa Lilliana Hotel Effie
05.2022 - 01.2025
  • Provided personalized massage therapy sessions, enhancing client relaxation and well-being.
  • Assessed client needs to develop tailored treatment plans for optimal results.
  • Utilized various massage techniques, including Swedish and deep tissue, to alleviate muscle tension.
  • Maintained cleanliness and organization of treatment rooms to ensure a safe environment.
  • Certified in Deep Tissue, Prenatal, Hot Stone Application, Introduction to lymphatic drainage, and reflexology of the hands and feet.
  • Stayed updated on industry trends and techniques to enhance service offerings continuously.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
  • Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.

Licensed Massage Therapist

Hilton Sandestin Beach Golf Resort and Spa
02.2020 - 05.2022
  • Educated clients on post-treatment care and self-care practices for improved recovery.
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
  • Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.

Licensed Massage Therapist

Hand and Stone Massage and Facial Spa
07.2019 - 02.2020
  • Managed scheduling and client records efficiently, ensuring smooth operational flow.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
  • Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
  • Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
  • Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Adapted massage methods to meet needs of diverse populations, including pregnant women and elderly.

Education

Licensed Massage Therapy - Massage Therapy

Madison School of Massage Therapy And Therapeutic Clinic
1300 Putman Dr NW, Huntsville, Al 35816
05-2019

Skills

  • Deep Tissue
  • Prenatal
  • Hot Stone Application
  • Introduction to Lymphatic Drainage
  • Reflexology of the hands and feet
  • Body Treatments
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Guest services
  • Stock replenishment

Certification

  • LMT - Licensed Massage Therapist MA93547

Timeline

Customer Service Associate

The Seabreeze WSBZ 106.3 Radio
09.2024 - Current

Licensed Massage Therapist

Spa Lilliana Hotel Effie
05.2022 - 01.2025

Licensed Massage Therapist

Hilton Sandestin Beach Golf Resort and Spa
02.2020 - 05.2022

Licensed Massage Therapist

Hand and Stone Massage and Facial Spa
07.2019 - 02.2020

Licensed Massage Therapy - Massage Therapy

Madison School of Massage Therapy And Therapeutic Clinic

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