NEIRA VINES

Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results. Achieved higher sales conversion rates by upselling products and services based on individual customer needs. Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.

Maintained detailed records of client interactions, ensuring accurate documentation for reporting purposes and continuity of care across appointments. Promoted a supportive environment by collaborating with healthcare providers, lactation consultants, and other peer counselors in the community. Empowered mothers to overcome challenges through tailored advice and practical solutions based on individual needs.

Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment. Responded to inquiries from callers seeking information. Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.