Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lavena Chavez

Downey,CA

Summary

Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Sales person offering 5 years of experience in foreign and domestic car sales. Talent for building productive relationships with customers and team members. Energetic automotive sales professional enthusiastic about building a long-term sales career in the industry. Friendly, outgoing and adaptable team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Internet Sales Manager

Audi Porsche And Volkswagen
06.2010 - 02.2013
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Wrapped, boxed and weighed bakery department products.
  • Answered telephone and email inquiries from potential customers.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Stayed current on company offerings and industry trends.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Recorded accurate and efficient records in customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Quoted prices, credit terms and other bid specifications.
  • Maintained current knowledge of evolving changes in marketplace.
  • Kept detailed records of daily activities through online customer database.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Responded to internet inquiries and phone calls in timely matter.

Education

Diploma - General Studies

Lavena Chavez
Paramount, CA
06.1999

Skills

  • Vehicle Preparation
  • Car Brand Expertise
  • Exceeding Customer Expectations
  • Financial Transactions
  • Registration Paperwork
  • Positive Customer Engagement
  • Meeting Sales Goals
  • Sales Contracts
  • Test Drives
  • Trade-In Quotes
  • Appointment Scheduling
  • Merchandise Financing
  • Make and Model Knowledge
  • Price Negotiation
  • Leasing Options

Timeline

Internet Sales Manager

Audi Porsche And Volkswagen
06.2010 - 02.2013

Diploma - General Studies

Lavena Chavez