Brooke Paul
Little River,SC
Summary
Driven professional with a proven track record in sales management and customer service excellence, notably at Herrnstein Auto Group. Skilled in CRM software and building rapport, I excel in converting leads into sales, demonstrating vehicle features with expertise, and closing deals effectively. My approach has consistently enhanced client satisfaction and dealership profitability.
Overview
20
20
years of professional experience
Work History
Internet Sales Manager
Herrnstein Auto Group
Chillicothe, OH
08.2013 - 12.2024
- Responded promptly to customer inquiries via email, chat, and phone, providing product information, pricing, and assistance
- Utilized CRM and e-commerce platforms to manage customer interactions, track leads, and update customer information
- Built and maintained a strong client base through effective relationship building and exceptional customer service
- Demonstrated in-depth knowledge of various car models, features, and specifications to assist customers in making informed purchasing decisions
- Negotiated pricing terms with customers while maintaining profitability for the dealership
Bartender/Server
Old Canal Smoke House
Chillicothe, OH
03.2010 - 07.2013
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Server
Applebees
Chillicothe , OH
05.2005 - 01.2010
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Some College (No Degree) - Applied science
Ohio University-Chillicothe Campus
Chillicothe, OHSkills
- CRM Software
- Cold Calling
- Sales Management
- Business Development
- Demonstrating vehicle features
- Appointment scheduling
- Lead follow up
- Strong negotiation
- Upselling
- Closing deals
- Building rapport
Reference
Neal Peifer- Market Area Manager @ Credit Acceptance Corp. 740-853-1237
Dave Blanton- Director of Sales @ Herrnstein Automotive Group 740-701-3259
Timeline
Internet Sales Manager
Herrnstein Auto Group
08.2013 - 12.2024
Bartender/Server
Old Canal Smoke House
03.2010 - 07.2013
Server
Applebees
05.2005 - 01.2010
Some College (No Degree) - Applied science
Ohio University-Chillicothe Campus
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