Gracie Duran
Lakeland
Summary
Focused student and self-taught cook/baker with a passion for culinary arts & coffee, knowledge in customer satisfaction, and team leadership. Aiming to leverage my abilities to successfully fill a spot within your team and learn lifelong skills for when i open my own Business. Frequently praised as diligent and creative by others, I can be relied upon to help your team achieve its goals and as a coffee lover can make sure every drink will be curated with love.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Baker
Bandidas
Lakeland
07.2025 - 09.2025
- Prepared a variety of baked goods following standard recipes and techniques.
- Monitored inventory levels to ensure adequate supply of ingredients and materials.
- Maintained a clean and organized workspace in compliance with health standards.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
COUNSELOR
Dramatic Education
Orlando
10.2023 - 02.2024
- Counseled students regarding personal issues or conflicts among peers in order to promote a healthy learning environment.
- Adapted instruction methods according to the individual needs of each student.
- Encouraged critical thinking skills by introducing problem solving exercises into lessons.
- Collaborated with teachers to monitor student progress.
COMMUNITY COORDINATOR
Venture X
Orlando
02.2023 - 08.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Assisted with completion of forms or sign-in procedures.
- Organized Mail
- Received/Organized Packages
- Refilled Coffee Stations
- Refilled Snack bar
- Cleaned Kitchen Area
Seasonal Sales Advisor
Best Buy
Pinecrest
10.2021 - 01.2022
- Developed customer service skills to provide a high level of satisfaction for customers.
- Educated customers on features, advantages, and benefits of various products or services offered.
- Maximized sales opportunities by effectively cross-selling products and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Maintained up-to-date knowledge of product lines, inventory levels, and pricing.
- Demonstrated strong organizational and time management skills to prioritize tasks efficiently.
- Consistently achieved monthly sales targets while maintaining high standards of customer service.
- Analyzed customer needs and preferences to identify appropriate products or services.
Barista/Cashier
Dunkin Donuts
Miami Lakes
04.2019 - 07.2019
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Presented and explained drink menu, answering questions to educate customers.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Observed proper food handling procedures and upheld company policies and procedures.
- Trained new baristas on company processes and product preparation.
Education
Associate in Science (A.S.) - Culinary Arts
Valencia College
Orlando, FL 08.2022 - 05.2026
Skills
- Inventory management
- Creativity in cooking
- Multitasking abilities
- Attention to detail
- Conflict resolution
- Team collaboration
- Customer service
- Time management
- Adaptability
- Beverage Service
- Accurate Cash Handling
- Food Handler Certification
- Coffee and Tea Preparation
- Bilingual
- Administrative Duties
- Account Management
- Recipe preparation
- Food safety
- Opening and closing duties
Languages
Fluent in English & Spanish
Timeline
Baker
Bandidas
07.2025 - 09.2025
COUNSELOR
Dramatic Education
10.2023 - 02.2024
COMMUNITY COORDINATOR
Venture X
02.2023 - 08.2023
Associate in Science (A.S.) - Culinary Arts
Valencia College
08.2022 - 05.2026
Seasonal Sales Advisor
Best Buy
10.2021 - 01.2022
Barista/Cashier
Dunkin Donuts
04.2019 - 07.2019