Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gracie Garcia

Corpus Christi,TX

Summary

Dynamic professional with a proven track record in the Medical Field, excelling in multi-line phone management and relationship building. Recognized for enhancing patient satisfaction and streamlining operations. Adept at classroom management and student engagement, fostering positive environments that promote academic growth and success.

Overview

15
15
years of professional experience

Work History

Substitute Teacher

Tuloso-midway Isd
01.2020 - 05.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.

Front Office Specialist

Coastal Bend Cancer Center
01.2018 - 05.2019
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
  • Scheduled appointments, sent reminders and updated master calendar.
  • Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.
  • Provided forms to fill out or update and added latest information computer system.
  • Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Greeted, registered, and checked in patients.
  • Determined amounts due and accepted payments.
  • Include quantifiable results
    The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Front Office Specialist

J.A Villarreal
02.2016 - 07.2017
  • Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
  • Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
  • Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
  • Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
  • Responded to inquiries from callers seeking information.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Front Office Specialist

Amistad Community Health Center
01.2010 - 03.2014
  • Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
  • Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
  • Reviewed and updated customer information in database for accuracy.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Retail Sales Associate

Cingular Wireless, AT&T
01.2008 - 03.2009
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Ring up sales, processed payments, handle inventory

Education

High School Diploma -

Tuloso Midway High School
Corpus Christi
05-1990

Skills

  • Classroom management
  • Adaptable
  • Relationship building and management
  • Student engagement
  • Retail Sales
  • Multi-Line Phone System
  • Insurance Verification
  • Medical records
  • Emails
  • Faxing

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Substitute Teacher

Tuloso-midway Isd
01.2020 - 05.2023

Front Office Specialist

Coastal Bend Cancer Center
01.2018 - 05.2019

Front Office Specialist

J.A Villarreal
02.2016 - 07.2017

Front Office Specialist

Amistad Community Health Center
01.2010 - 03.2014

Retail Sales Associate

Cingular Wireless, AT&T
01.2008 - 03.2009

High School Diploma -

Tuloso Midway High School

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Gracie Garcia