Gracie Gay

Menominee,MI

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

years of professional experience

Work History

Fourth Key

Attitude Wellness

10.2023 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Answered questions about store policies and addressed customer concerns.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Enhanced customer service experience by efficiently processing purchases and returns.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Enhanced customer loyalty by participating in rewards program enrollment.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Streamlined opening and closing procedures as integral member of store staff.
Trained and supervised new employees to apply best practices in customer service and store operations.
Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Collaborated with the management team on implementing strategies to achieve store's monthly sales targets.
Increased sales by providing exceptional customer service and product knowledge.
Facilitated smooth store operations during manager absences, ensuring continuity of service.
Supported efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Collected and distributed messages to team members and managers to support open communication and high customer service.

Key Holder

Dunham's Sports

09.2021 - 01.2024

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Streamlined opening and closing procedures as integral member of store staff.
Increased store sales by creating visually appealing merchandise displays and product placements.
Trained and supervised new employees to apply best practices in customer service and store operations.
Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Increased sales by providing exceptional customer service and product knowledge.
Facilitated smooth store operations during manager absences, ensuring continuity of service.
Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Enhanced store security by meticulously following all opening and closing procedures.
Marked-down clearance items and relocated merchandise to proper store areas.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Trained newly hired sales team in upselling techniques.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Educated staff on strategies for handling difficult customers and challenging situations.
Researched issues to obtain appropriate answers to customer inquiries.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Submitted reports to senior management to aid in business decision-making and planning.

Shift Manager/Key Holder

McDonald's

10.2017 - 09.2021

Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
Ensured compliance with all company standards as well as local health and safety regulations during each shift.
Improved shift efficiency by streamlining processes and implementing time-saving strategies.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Exercised composure under pressure and in escalated customer service scenarios.
Contributed ideas for process improvements which led to reduced costs without compromising quality.
Counted registers and cleaned and secured shop at end of shift.
Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Developed professional relationships to improve retention of key customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Defined clear targets and objectives and communicated to other team members.

Education

High School Diploma -

Menominee High School

Menominee, MI

06-2020

Skills

Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible

Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management

Timeline