Gracie Hays
Iowa City,IA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress/Bartender
The Dock Bar & Grill
2024.05 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Iowa West Sportsplex
Shane Hoss
2022.08 - Current
- Communicate with customers, co-workers, players, and officials in order to build positive relationships.
- Establishing relationships with co-workers and teams visiting the sportsplex to make sure the goals are being met.
- Flexibility to work around a complete schedule
Waitress
Formosa
2023.12 - 2024.05
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Soccer Coach
Council Bluffs Soccer Club
2022.10 - 2023.04
- Communicate with players, coaches, and parents in order to bond and build positive relationships.
- Establishing relationships with the team and coaches to make sure group goals are clear.
- Flexibility with players and parents in order to work around other schedules
Construction
Russ Hays
2021.01 - 2022.10
- Communicate with customers and co-workers in order to establish a positive building experience.
- Establishing relationships with customers and co-workers to make sure the job is done correctly and efficiently.
- Flexibility with customers and co-workers in order to complete multiple tasks in a timely manner
Education
No Degree - Human Physiology
University of Iowa
Iowa City, IA05.2027
High School Diploma -
Lewis Central High School
Council Bluffs, IA05.2023
No Degree -
Iowa Western Community College
Council Bluffs, IA05.2023
Skills
- High-volume dining
- Food safety understanding
- Food inspection
- Guest Relations Management
- Ability to work as part of a team
- Commitment
- Interpersonal Skills
- Passionate towards other and my work
- Persistence
- Support Skills
- Customer Service
- Greeting guests
- Team Collaboration
University of Iowa Club Soccer
Player on the University Club Team since 2024.
Timeline
Waitress/Bartender
The Dock Bar & Grill
2024.05 - Current
Waitress
Formosa
2023.12 - 2024.05
Soccer Coach
Council Bluffs Soccer Club
2022.10 - 2023.04
Iowa West Sportsplex
Shane Hoss
2022.08 - Current
Construction
Russ Hays
2021.01 - 2022.10
No Degree - Human Physiology
University of Iowa
High School Diploma -
Lewis Central High School
No Degree -
Iowa Western Community College
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