Summary
Overview
Work History
Education
Skills
University of Iowa Club Soccer
Timeline
Generic

Gracie Hays

Iowa City,IA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Waitress/Bartender

The Dock Bar & Grill
05.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Iowa West Sportsplex

Shane Hoss
08.2022 - Current
  • Communicate with customers, co-workers, players, and officials in order to build positive relationships.
  • Establishing relationships with co-workers and teams visiting the sportsplex to make sure the goals are being met.
  • Flexibility to work around a complete schedule

Waitress

Formosa
12.2023 - 05.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Soccer Coach

Council Bluffs Soccer Club
10.2022 - 04.2023
  • Communicate with players, coaches, and parents in order to bond and build positive relationships.
  • Establishing relationships with the team and coaches to make sure group goals are clear.
  • Flexibility with players and parents in order to work around other schedules

Construction

Russ Hays
01.2021 - 10.2022
  • Communicate with customers and co-workers in order to establish a positive building experience.
  • Establishing relationships with customers and co-workers to make sure the job is done correctly and efficiently.
  • Flexibility with customers and co-workers in order to complete multiple tasks in a timely manner

Education

No Degree - Human Physiology

University of Iowa
Iowa City, IA
05.2027

High School Diploma -

Lewis Central High School
Council Bluffs, IA
05.2023

No Degree -

Iowa Western Community College
Council Bluffs, IA
05.2023

Skills

  • High-volume dining
  • Food safety understanding
  • Food inspection
  • Guest Relations Management
  • Ability to work as part of a team
  • Commitment
  • Interpersonal Skills
  • Passionate towards other and my work
  • Persistence
  • Support Skills
  • Customer Service
  • Greeting guests
  • Team Collaboration

University of Iowa Club Soccer

Player on the University Club Team since 2024.

Timeline

Waitress/Bartender

The Dock Bar & Grill
05.2024 - Current

Waitress

Formosa
12.2023 - 05.2024

Soccer Coach

Council Bluffs Soccer Club
10.2022 - 04.2023

Iowa West Sportsplex

Shane Hoss
08.2022 - Current

Construction

Russ Hays
01.2021 - 10.2022

No Degree - Human Physiology

University of Iowa

High School Diploma -

Lewis Central High School

No Degree -

Iowa Western Community College
Gracie Hays