Gracie Horlbogen
Fort Myers,Florida
Summary
Dependable and hardworking team player with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Bonita National Golf & Country Club
2023.10 - Current
- Enhanced customer satisfaction by attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Hostess
Bonita National Golf & Country Club
2023.01 - 2023.05
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Hostess
La Masseria
2022.03 - 2022.04
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Hostess
Vanda Cucina
2021.08 - 2022.04
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Education
High School Diploma -
Island Park Highschool
Fort Myers, FL01.2024
Skills
- Adaptable and Flexible
- Food and Beverage Service
- High-Volume Dining
- Performance Improvement
- Strong Work Ethic
- Hospitality Service Expertise
- Cleanliness Standards
- Team Collaboration
- Positive Attitude
- Computer Literacy
- Food Safety Standards
- High Energy and Stamina
Certification
Food Handler License, FRLA
Timeline
Server
Bonita National Golf & Country Club
2023.10 - Current
Hostess
Bonita National Golf & Country Club
2023.01 - 2023.05
Hostess
La Masseria
2022.03 - 2022.04
Hostess
Vanda Cucina
2021.08 - 2022.04
High School Diploma -
Island Park Highschool
Food Handler License, FRLA
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