Gracie Kolkman
Fort Wayne,IN
Summary
Proven leader in healthcare administration, adept at enhancing staff morale and ensuring regulatory compliance at Nicki & Karen - Ewing & Associates L Angels Nursing Home. Excelled in operations management and teamwork, significantly optimizing resident care outcomes. Skilled in problem-solving and critical thinking, with a strong focus on performance improvement and patient education. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ultrasound tech position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
The Tube Car Wash
02.2023 - Current
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient service delivery.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained open lines of communication__ with fellow detailers to create a supportive and cooperative work environment.
- Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
- Mastered various cleaning techniques for optimal results on different vehicle surfaces.
- Assisted in training new employees on proper detailing techniques, fostering a positive work culture.
- Shined vehicle windows and windshields to remove water spots.
- Kept inventory of supplies well-stocked and readily available for use, minimizing downtime between jobs.
- Developed tailored cleaning solutions based on specific vehicle requirements, maximizing effectiveness and reducing potential damage risks.
- Maintained clean, tidy and safe work environment.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Provided exceptional customer service and addressed customer inquiries.
- Washed cars and trucks daily for auto dealership.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Applied protective agents, including sealants, to protect surfaces.
- Refilled gas tanks and documented fluid levels.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Removed dirt and debris from vehicle and equipment interiors.
- Polished windows and mirrors of vehicles and equipment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Maintained records of cleaning activities.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Utilized high-pressure washers to clean vehicles and equipment.
- Applied wax and sealants to exterior of vehicles and equipment.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Checked and replaced windshield wipers on vehicles and equipment.
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
Education
Associate Degree in Nursing - Medical Assisting
Ross Medical Education Center Fort Wayne
Fort Wayne, IN08.2024
High School Diploma -
New Haven High School
New Haven, IN03.2024
Skills
- Customer service focus
- Healthcare administration
- Performance Improvement
- Teamwork
- Excellent Nonverbal Communication Skills
- Advising and Coaching
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Manager
The Tube Car Wash
02.2023 - Current
Associate Degree in Nursing - Medical Assisting
Ross Medical Education Center Fort Wayne
High School Diploma -
New Haven High School
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