Gracie Koop
Edmore ,Michigan
Summary
Results-driven professional in strategic sales and customer engagement, skilled in identifying customer needs and resolving issues to enhance satisfaction and operational efficiency. Adaptable in fast-paced environments, with strong multitasking and time management abilities. Focused on delivering exceptional customer experiences while meeting organizational goals, with a background in improving operational efficiency and promoting workplace safety in heavy equipment operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Heavy Equipment Operator
Rock Bottom Stone Supply
Burton, Michigan
05.2020 - Current
- Operated front end loader to move dirt and different base materials.
- Conducted regular equipment inspections to ensure optimal functioning.
- Maintained safety protocols during excavation and grading operations.
- Trained new operators on safe equipment usage and operational procedures to ensure compliance and safety.
- Collaborated with team members to improve task efficiency and enhance project workflows.
- Reported progress and equipment needs to supervisors to facilitate timely project advancements.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Resolved customer complaints and inquiries with empathy and professionalism.
- Trained new staff on customer service protocols and procedures effectively.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Educated customers on product features and technical details to highlight benefits.
- Identified potential opportunities to upsell products or services.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Negotiated prices and set up contracts to finalize sales agreements.
- Maintained records of customer interactions and transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Custom Design Sales
Myself
Edmore , Michiagn
08.2024 - 11.2025
- Identified customer needs to enhance service delivery and satisfaction.
- Engaged customers through proactive communication and tailored problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed customer inquiries via phone, email, and chat platforms.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Provided product information and support to enhance customer satisfaction.
- Cultivated customer relationships by ensuring timely and courteous responses.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted user research to gather insights and inform design decisions.
- Developed design specifications and guidelines for consistent branding.
- Researched competitive products to gain insight into industry trends and best practices.
- Performed administrative tasks such as filing documents and data entry into the system.
- Performed data entry tasks for orders, returns, refunds.
Education
High School Diploma -
Montabella High School
Edmore, MI05-2022
Some College (No Degree) - Prerequisites
Montcalm Comunity Collage
Sidney, MI08-2026
Skills
- Equipment operation
- Equipment maintenance
- Record keeping
- Sales negotiation
- Customer service
- Problem resolution
- Team collaboration
- Effective communication techniques
- Interpersonal communication
Certification
- Michigan State Drivers License
Mining Certificate
CPR Certifcate
Heavy Machiney Training Completed
Work enviroment Training Completed
Saftey Training Completed
Customer Service Training Completed
Team Comunication Training Completed
Comunication Training Completed
Timeline
Custom Design Sales
Myself
08.2024 - 11.2025
Heavy Equipment Operator
Rock Bottom Stone Supply
05.2020 - Current
High School Diploma -
Montabella High School
Some College (No Degree) - Prerequisites
Montcalm Comunity Collage