Grace DeYoung
Corunna,MI
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
8
8
years of professional experience
Work History
Ophthalmology Technician Assistant
Specialty Eye Institute
Lansing, MI
03.2020 - Current
- Responsibility to honor patient needs and refer and reference doctor preferences for the best treatment plan based on their best interests.
- Implemented and managed separate office responsibilities associated with treatment and implementation.
- Communicated regularly with patients concerning knowledge and education on diagnosis, planning and implementing care.
- Played key role in on-going treatment plans, reevaluation and optimization to keep pace with company growth.
Server Shift Leader
Bob Evans Restaurant
Owosso, MI
09.2015 - 03.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Taco Bell
Dort Enterprizes
Durand, MI
05.2018 - 12.2019
- Managed and directed staff accordingly to shift change.
- Assisted counter staff in packing ready orders and distributing to customers.
- Counted till at beginning of shift to confirm correct starting total.
- Compiled bank of collected revenue once predetermined amount of money had been reached.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Education
Associate of Science - Occupational Therapy Assistant
Baker College
Owosso, MI05.2019
High School Diploma -
Rudyard High School
Rudyard, MI06.2011
Skills
- Help Desk
- Safety standards and protocols
- Time management
- Inventory oversight
- Customer Service
- Problem Solving
- Detail-Oriented
- Relationship Building
Timeline
Ophthalmology Technician Assistant
Specialty Eye Institute
03.2020 - Current
Taco Bell
Dort Enterprizes
05.2018 - 12.2019
Server Shift Leader
Bob Evans Restaurant
09.2015 - 03.2020
Associate of Science - Occupational Therapy Assistant
Baker College
High School Diploma -
Rudyard High School