Horyezon Sky Banks
Jacksonville,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
8
8
years of professional experience
Work History
Optical Manager/Optometric Technician/Assistant Store Manager
Vision Today PLLC
Jacksonville, FL
04.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Completed basic and semi-skilled work with little or no oversight.
- Maintained detailed and current records on customers, orders and assignments.
Medical Billing Coordinator
Family Vision Care PA/Vision Today PLLC
Jacksonville, FL
01.2020 - 12.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Maintained current accounts through aged revenue reporting.
- Reviewed services rendered and completed to reconcile codes.
- Scheduled patients in Medical Manager System.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Analyzed medical records to satisfy insurance company mandates.
- Reviewed outgoing bills for eligibility and accurateness.
- Posted charges, payments and write-ups for cardiovascular procedures.
- Followed up on legal claims.
- Set up and maintained new electronic billing system.
Retail Manager/Optometric Technician/Optical Dispenser
Visionworks
Jacksonville, FL
03.2017 - 04.2019
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Medical Billing Coordinator
Visionary Eye Associates/Visionworks
Jacksonville, FL
10.2017 - 05.2018
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Trained new employees on multiple medical billing programs and data entry software.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Liaised between patients, insurance companies and billing office.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Retail Associate
Ross Dress For Less
Jacksonville, FL
06.2015 - 03.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Supported loss prevention goals by monitoring shopper behavior.
- Displayed merchandise by arranging in appealing ways to boost sales.
Team Member
Chic-Fil-A
Norfolk, VA
03.2014 - 07.2014
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Associate of Arts - Opticianry
Hillsborough Community College
Tampa, FL10.2024
High School Diploma -
Booker T Washington High School
Norfolk, VA06.2014
Skills
- Help Desk
- Field Surveys
- Integrated Claims Management System (ICMS)
- Make-Ready Engineering
- Problem Identification and Analysis
- Labor Estimates
- Technical Documentation and Reporting
- Technician Assistance
- Prescription Evaluation
- Patient Flow
- Eyeglass Prescriptions
- Contact Lens Demonstration
- Billing Processing
Timeline
Medical Billing Coordinator
Family Vision Care PA/Vision Today PLLC
01.2020 - 12.2020
Optical Manager/Optometric Technician/Assistant Store Manager
Vision Today PLLC
04.2019 - Current
Medical Billing Coordinator
Visionary Eye Associates/Visionworks
10.2017 - 05.2018
Retail Manager/Optometric Technician/Optical Dispenser
Visionworks
03.2017 - 04.2019
Retail Associate
Ross Dress For Less
06.2015 - 03.2016
Team Member
Chic-Fil-A
03.2014 - 07.2014
Associate of Arts - Opticianry
Hillsborough Community College
High School Diploma -
Booker T Washington High School
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