Candice Cowan
Leslie’s Pool Company
Cumming,GA
1
Certification
7
years of professional experience
Professional with strong foundation in business and technical management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Work History
Assistant Store Manager
1 Year 3 Months- Oversaw daily store operations, ensuring adherence to company policies and procedures for operational consistency.
- Trained and developed staff on sales techniques and product knowledge, improving customer service quality.
- Analyzed inventory levels, implementing strategies to optimize stock management and reduce shrinkage.
- Processed transactions using point-of-sale systems, facilitating efficient customer service interactions.
Operations Manager
2 Years 2 Months- Streamlined operational workflows to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements across departments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Streamlined store operations by implementing efficient processes and procedures.
Product Support Specialist - Training Instructor
1 Year 2 Months- Delivered training and support on technical products and order systems, ensuring team alignment with compliance and service standards.
- Developed and maintained internal support documentation to reduce customer service errors.
- Interfaced with field representatives to support real-time product inquiries and solutions.
Product Support Specialist - Training Producer
1 Month- Managed virtual training sessions, ensuring participant engagement and adherence to standards.
- Led initiatives to improve training effectiveness, including the 'reverse shadowing' program that enhanced knowledge retention.
Product Support Technician
1 Year 10 Months- Delivered phone-based customer support, including technical troubleshooting and order follow-up.
- Used ServiceNow CRM to track, document, and resolve inquiries with a focus on first-contact resolution.
- Participated in service audits and quality reviews to improve the accuracy and responsiveness of the support team.
Education
Data Science
Skills
Customer service
Store operations
Hiring and training
Shift scheduling
Inventory management
Team building and leadership
Staff training
Help Desk
Call center
Operations management
Certification
- HDI Desktop Advanced Support Technician
- HDI Advanced Troubleshooting and Problem-Solving
Timeline
Assistant Store Manager
Leslie’s Pool Company
05.2025 - 08.2026Read More
Operations Manager
Home Depot Design Center
04.2023 - 06.2025Read More
Product Support Specialist - Training Instructor
The Home Depot
02.2022 - 04.2023Read More
Product Support Specialist - Training Producer
The Home Depot
01.2022 - 02.2022Read More
Product Support Technician
The Home Depot
02.2020 - 12.2021Read More
Georgia State University
Data Science
Read More