Natalie Schnetzler
Hesperia,USA
Summary
Dynamic Assistant Store Manager with a proven track record in customer service and sales experience. Skilled in inventory management and creating positive customer experiences, driving store success through effective communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
711 Franchise
North Las Vegas, USA
09.2020 - 04.2025
- Run a cash register
- Count change back to customers accurately and in a timely manner
- Ordering of product
- Inventory management
- Clean and stock shelves
CSR - Customer Service Representative
24-7 Intouch
Las Vegas, USA
11.2018 - 04.2019
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
Operator 2
Verizon Communications
Victorville, USA
- Answered multiple phone lines and provided accurate information in a courteous & timely manner
- Provided helpful customer service needs
- Operated some office equipment
- Operated a computer on a daily basis with basic window and data entry skills
- Kept a clean work space at all times
Zone Merchandiser
Mega Western Sales
Gardena, USA
- Responsible for return to vendor (RTV) products
- Inspecting defective products to determine whether or not products needed to be a credit or refunded
- Took inventory and ordered supplies
- Maintain special worksheets for daily progress reports signed by supervisor to improve quality of work
- Traveled to different stores to service product maintenance
- Proven ability to serve customers and establish a positive rapport
Receptionist
Epmar Corporation
Santa Fe Springs, USA
- Operated 10-key by touch
- Customer service
- Received & posted customer payments
- Experienced receiving & writing up purchase orders
- Kept accurate layaway records
- Answered multi-line phone and took complete & accurate messages
- Experienced typing or using a typewriter or computer
- Basic data entry skills and used basic windows software
- Kept a clean work area and used a calculator or adding machine for working with numbers
- Familiar with filing alphabetically and numerically
Sales Associate/Cashier
Home Depot
La Mirada, USA
- Operated a cash register, accepted payments and gave back correct change
- Processed ATM & credit card transactions; checked customers identification for cashing checks
- Stocked shelves & marked prices on items; cleaned shelves, counters & tables
- Set up advertising displays within store
- Took inventory, gave courteous and helpful customer service
- Gained knowledge of various advertising, assertiveness & sales techniques
- Wrapped or bagged merchandise for customers
- Counted cash drawer at beginning and at the end of each work shift
Education
High School Diploma -
Hesperia ROP Hesperia High School
Hesperia, CASkills
- Microsoft Word
- Upselling
- Phone etiquette
- Time management
- Organizational skills
- Customer support
- Multi-line Phone Systems
- Typing
- Customer Service
- Territory management
- Sales negotiation
- Basic math
- Merchandising
- Help desk
- Clerical Experience
- Planograms
- Retail management
- Microsoft Outlook
- Communication skills
- Microsoft Excel
- Windows
- Sales Experience
- Data Entry
- Order Entry
Timeline
Assistant Store Manager
711 Franchise
09.2020 - 04.2025
CSR - Customer Service Representative
24-7 Intouch
11.2018 - 04.2019
Operator 2
Verizon Communications
Zone Merchandiser
Mega Western Sales
Receptionist
Epmar Corporation
Sales Associate/Cashier
Home Depot
High School Diploma -
Hesperia ROP Hesperia High School