Gracie Lum

• Documented incidents, visitor activity, and shift events in security reports to ensure accurate records and facilitate incident response.
• Monitored security systems and cameras to ensure proper operation and promptly identify suspicious activity.
• Monitored CCTV feeds and alarm panels in JRC Security Group control center.
• Verified access requests and managed entry permissions for restricted areas.
• Responded to alarm signals and escalated suspicious activity promptly.
• Maintained communication logs and shift handover notes for JRC Security Group to ensure continuity of operations and effective information transfer.

- Ensured guest safety by actively monitoring surroundings and identifying potential hazards.

- Used strong observation skills to spot issues quickly.

- Stayed calm and effective during high-pressure situations.

- Coordinated multiple responsibilities in a busy environment to support seamless operations. in fast-paced work settings.

- Made quick, practical decisions when situations changed.

- Used technology to support daily work and communication.

Coordinated diverse activities to enhance guest engagement and satisfaction.

Managed guest interactions and group communication to ensure smooth operations.

Maintained high energy and self-directed focus to foster a positive environment.

Presented clear oral and written communication across settings.

Applied strong organizational skills to prioritize responsibilities.

Led public speaking engagements with professional delivery.

• Delivered consistent guest service across Disney parks through professional cast member communication.
• Resolved guest questions and concerns with patience and clear guidance, enhancing overall guest satisfaction.
• Collaborated with colleagues to enhance guest service delivery and foster positive guest experiences.
• Maintained guest areas by cleaning, restocking, and monitoring appearance to ensure a welcoming environment.