Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Michael

Columbia,SC

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

8
8
years of professional experience

Work History

Sale Associate

The Oops! Co.
10.2023 - Current
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Scheduler

LMC Concrete
01.2017 - 08.2021
  • Generated department orders and accompanying documentation.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.

Education

Dorman High School
Roebuck, SC
05.2020

Skills

  • Quality Assurance
  • Relationship Building
  • Good Telephone Etiquette
  • Problem-Solving
  • Organization and Time Management
  • Recordkeeping
  • Customer Relations

Timeline

Sale Associate

The Oops! Co.
10.2023 - Current

Scheduler

LMC Concrete
01.2017 - 08.2021

Dorman High School

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Gracie Michael