Gracie Nadeau
Valdosta,GA
Summary
Dedicated professional with expertise in client satisfaction and operational planning. Proven experience collaborating with hotels and major companies, including Norfolk Southern and Canadian Pacific. Skilled in training on-site staff to enhance service delivery and operational efficiency. Strong focus on teamwork and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Account Manager in Training
API Global Solutions
Valdosta, Georgia
04.2025 - 01.2026
- Conducted training seminars for hotels contracted with company.
- Trained new hires on daily operations to enhance productivity.
- Resolved hotel concerns to ensure high client satisfaction.
- Maintained accurate records of client interactions and transactions.
- Collaborated with sales teams to align strategies and objectives.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- De-escalated customer interactions by providing alternative solutions to issues.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Supported Account Management team in prioritizing efficiency and comfort for Norfolk Southern crew members.
Operations Specialist
API Global Solutions
Atlanta, GA
10.2023 - 04.2025
- Facilitated group learning sessions to ensure understanding of operational procedures.
- Reviewed financial statements related to operations activities regularly.
- Coordinated with other departments to resolve customer inquiries and complaints.
- Developed training materials for new employees on operational processes and procedures.
- Responded promptly to customer inquiries via phone, email or chat platforms.
- Provided support to customers in resolving operational issues.
- Assisted with the development and implementation of operational processes and procedures
- Worked very closely with account managers to handle large groups, and rate agreements.
- Renewed existing accounts by building relationships with clients.
- Negotiated contracts with clients to maximize profitability.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored solutions to address client needs effectively.
- Coordinated with cross-functional teams for seamless service delivery.
- Conducted regular meetings to discuss account performance and feedback.
- Resolved client issues promptly to maintain strong relationships.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Hotel Front Desk Supervisor
Country Inns & Suites
Atlanta, GA
05.2023 - 09.2023
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Offered guests beverages and refreshments upon check-in.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Issued room keys.
- Transmitted and received messages using telephones or telephone switchboards.
- Input and confirmed reservations for guests.
- Oversaw recruiting, interviews and new employee hiring.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Input customer data into reservation systems and updated to reflect room changes.
Hotel Front Desk Receptionist
Days Inn Hotel
Jekyll Island, GA
01.2022 - 05.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Input customer data into reservation systems and updated to reflect room changes.
- Facilitated successful front desk operations for high-volume hotel.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Education
1 Month Training -
API Global Solutions
11-2023
High School Diploma -
Brantley County Highschool
Nahunta, GA05.2022
Skills
- Correspondence Management
- Multi-Line Phone Systems
- Greeting Guests
- Supply Stocking
- Work Planning and Prioritization
- Complaint Resolution
- Guest Services
- Verbal and Written Communication
- Teamwork and Leadership
- Computer Skills
- Payment Processing
- Front Desk Operations
- Staff Training
- Hotel Management
- Facilities Management
- Problem-Solving
- Interviewing and Hiring
- Flexible Schedule
- Quality assurance
- Employee training
- Conflict resolution
- Contract negotiation
- Communication skills
- Relationship management
- Task delegation
- Operational planning
References
References available upon request.
Timeline
Account Manager in Training
API Global Solutions
04.2025 - 01.2026
Operations Specialist
API Global Solutions
10.2023 - 04.2025
Hotel Front Desk Supervisor
Country Inns & Suites
05.2023 - 09.2023
Hotel Front Desk Receptionist
Days Inn Hotel
01.2022 - 05.2022
High School Diploma -
Brantley County Highschool
1 Month Training -
API Global Solutions