GRACIE Pilson
Upland,United States
Summary
I am raised military style. So I am very punctual and respectful towards others. I have more than 40 years of customer service experience I owned my own business since I was 16 years old. I work great under pressure and with others. Don't mind learning new things and helping out my coworkers when needed .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrator Assistant
Dover home health
Upland, California
11.2024 - Current
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Office Manager
Wetherby Hospice Care Inc.
Upland, United States
11.2022 - 11.2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
Scheduling Coordinator
Pacific Eye Institute
Rancho Cucamonga, United States
03.2022 - 11.2022
- Created and maintained reports for tracking scheduling data
Office Manager/ Intake
Delta Hospice
Temecula, United States
10.2021 - 03.2022
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Supported physicians in examinations, procedures, and diagnostic tests
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
Medical Assistant
Uei
Riverside, United States
11.2020 - 10.2021
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Delivered quality customer service to staff and customers
- Purchased office supplies and equipment to replenish inventory
- Trained and onboarded new office staff members
- Processed payrolls on a biweekly basis using accounting software
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
Education
Medical assistant -
Uei
Riverside, Ca11.2020
Skills
- Office Management
- Staff hiring
- Customer Service
- Staff Management
- Supply Management
- Clerical Support
- Scheduling
- Payroll and budgeting
- Intake of new patients
- Checking Eligibility
- EMR
- Scheduling appointments
- Meeting scheduling
- Recruitment and staffing
- Onboarding and orientation
- Background checks
- Staffing and recruitment
- Payroll
Certification
Medical Assistant, 11/01/20
Languages
Spanish, Bilingual
Timeline
Administrator Assistant
Dover home health
11.2024 - Current
Office Manager
Wetherby Hospice Care Inc.
11.2022 - 11.2024
Scheduling Coordinator
Pacific Eye Institute
03.2022 - 11.2022
Office Manager/ Intake
Delta Hospice
10.2021 - 03.2022
Medical Assistant
Uei
11.2020 - 10.2021
Medical assistant -
Uei