GRACIE QUILITZSCH
Tulsa Cardiovascular Center
Tulsa,OK
8
years of professional experience
Guest service professional driving Front of House Supervisor responsibilities in a busy restaurant setting. Oversees seating, guest recovery, and team communication to keep service moving and standards consistent across the floor. Strengthens team performance by training hosts on hospitality expectations and partnering with management on day-to-day operations.
Work History
Guest Relations Lead (Head Hostess)
5 Years 4 Months- Serve as the first point of contact for guests in a high-volume, fine dining setting, setting a welcoming tone and personalized service.
- Recognize regular guests by name and build strong rapport that strengthens loyalty and repeat visits.
- Manage seating, reservations, and dining room flow to keep service organized and efficient.
- Train and mentor new team members on hospitality standards, communication, guest engagement, and service expectations.
- Partner with managers and service staff to support smooth operations and a consistent guest experience.
- Resolve guest questions, concerns, and special requests with professionalism, confidence, and strong problem-solving.
- Support hundreds of guests each week while maintaining a positive team culture and dependable front-of-house operations.
Patient Cordinator
5 Months- Greet patients and families with a professional, reassuring approach throughout each visit.
- Manage appointment scheduling and updates to support coordinated patient visits.
- Communicate visit details clearly to patients to reduce confusion before appointments.
- Track patient information carefully to support accurate records and smooth handoffs.
- Answer calls and relay messages promptly to keep patient communication moving.
- Support billing and insurance paperwork by collecting accurate patient details at intake.
- Follow office procedures consistently to maintain a reliable and orderly patient experience.
- Maintain a calm reception area by managing guest needs and responding to questions.
Associate
8 Months- Resolved purchases, returns, and product questions with clear communication and strong relationship building.
- Maintained visual merchandising standards and polished store presentation across the sales floor.
- Managed inventory through stocking, organization, and replenishment to support product availability.
- Collaborated with team members to meet store goals and maintain a positive shopping experience.
- Applied organization, reliability, problem solving, and attention to detail to keep daily floor operations running smoothly.
Construction Laborer
3 Years- Assisted skilled tradespeople with construction projects while following safety standards and company procedures.
- Operated tools and equipment, keeping work moving safely and within established requirements.
- Demonstrated reliability and accountability in physically demanding environments over a multi-year tenure.
Education
Associate of Applied Science - Physical Therapy
Expected Graduation: June 2026
Skills
Guest Relations & Guest Engagement
Relationship Building
Exceptional Communication Skills
Reliability & Dependability
Customer Service Excellence
Records management
Office administration
Team Collaboration
Organization & Time Management
Problem Solving
Attention to Detail
Hospitality training
Timeline
Patient Cordinator
Tulsa Cardiovascular Center
05.2026 - CurrentRead More
Associate
Gap
08.2024 - 04.2025Read More
Guest Relations Lead (Head Hostess)
Bodean Seafood
06.2021 - CurrentRead More
Construction Laborer
Baucos
05.2018 - 05.2021Read More
Tulsa Community College
Associate of Applied Science from Physical Therapy
Read More