Logan Keeffe
College Station,TX
Summary
Senior college student who is highly personable and skilled in customer relations, with background as a Head Hostess in an upscale restaurant setting. Possess strong organizational skills to manage employees and customers efficiently. Known for creating a welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction and retention. Proven ability to work effectively under pressure while maintaining smooth operation of business.
Overview
7
7
years of professional experience
Work History
Head Hostess/Lead Hostess
McAdoos Seafood Company
12.2020 - 08.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Communicated any issues or complaints to senior leadership in a timely manner.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
Coach
Tough Tots
06.2017 - 08.2023
- Facilitated open communication between players, parents, and staff members ensuring that all concerns were addressed promptly and effectively.
- Mentored campers in order to build confidence and foster a supportive environment.
- Provided guidance to participants to help them develop their skills and achieve desired goals.
- Posted on social media to gain following and market the brand.
- Created culture of good sportsmanship, cooperation, and responsibility among campers and coaching staff.
- Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
- Offered constructive feedback to campers to help reach goals.
- Facilitated group coaching sessions and provided individual coaching support.
Education
Bachelor of Arts - Communication
Texas A&M University
College Station, TX12.2024
Skills
Efficient Problem Solving
Guest Relations
Upselling Strategies
Strong Leadership
Customer Service
Guest Engagement
Positive and Professional
Effective Multitasking
Timeline
Head Hostess/Lead Hostess
McAdoos Seafood Company
12.2020 - 08.2024
Coach
Tough Tots
06.2017 - 08.2023
Bachelor of Arts - Communication
Texas A&M University
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