Professional Summary
Overview
Work History
Education
Skills
Timeline

Gracie Shanks

Top Fox Snacks
Broadlands,IL
9
years of professional experience

Compassionate and solution-oriented, customer service professional with a strong background in hospitality and client support. Skilled at managing high-pressure environments with empathy, efficiency, and professionalism. Experienced in fostering positive guest experiences, problem solving, and adapting to diverse needs.

Work History

Seasoning Operator

8 Months
Top Fox Snacks | 12.2025 - 08.2026

- Operated the seasoning room and followed established recipes and production procedures to ensure consistent product quality.

- Directed and trained team members on proper seasoning procedures, equipment operations, and recipe specifications.

- Monitored seasoning processes to ensure seeds were consistently seasoned and met quality standards.

- Managed production timelines and prioritized tasks to ensure seasoning was completed accurately.

- Maintained attention to detail while working in a fast-paced production environment and meeting daily production goals.

Bartender & Server

5 Years 1 Month
Buffalo Wild Wings | 08.2020 - 09.2025

-Delivered attentive, friendly service in both bar and dining setting, anticipating guest needs and ensuring memorable experience.

-Managed high-volume shifts with accuracy, efficiency, and professionalism.

-Handled payments, special request, and dietary accomodations with strong communicative skills.

-Maintained cleanliness and strict adherence to sanitation standards.

-Resolved costumers concerns quickly with calm, effective problem solving.

Sales Associate

1 Year 5 Months
Sunglass Hut | 02.2019 - 07.2020

-Provided personalized service tailored to customers needs and preferences.

-Assisted with inventory control and visual merchandising while maintaining expert product knowledge.

-Built trust and rapport through clear and enthusiastic communication.

Team Member

8 Months
Elevate Trampoline Park | 05.2018 - 01.2019

-Supervised guest activities for safety and compliance with facility rules.

-Supported front desk and phone operations by delivering fast and accurate information.

-Responded to incidents calmly and effectively, ensuring a safe guest environment.

Hostess

1 Year 1 Month
Texas Roadhouse | 04.2017 - 05.2018

-Warmly greeted and seated guest, efficiently managing reservations and waitlist.

-Contributed to a positive, team-oriented atmosphere.

-Supported guest needs by answering questions and providing accommodations.

Education

High School Diploma

Centennial High School | Champaign

Skills

- Attention to detail
- Problem-solving and critical thinking
- Teamwork and collaboration
- Customer Service and Communication
- Adaptability in fast-paced settings
- Professionalism and Confidentiality
- Time management and Organization

Timeline

Seasoning Operator

Top Fox Snacks
12.2025 - 08.2026Read More

Bartender & Server

Buffalo Wild Wings
08.2020 - 09.2025Read More

Sales Associate

Sunglass Hut
02.2019 - 07.2020Read More

Team Member

Elevate Trampoline Park
05.2018 - 01.2019Read More

Hostess

Texas Roadhouse
04.2017 - 05.2018Read More

Centennial High School

High School Diploma
Read More
Gracie Shanks