Gracie Strait
Wilmington,NC
Summary
Detail-oriented and highly organized professional with experience in team leadership, customer service, and fast-paced operations. Skilled in communication, conflict resolution, multitasking, maintaining accurate records, and following detailed procedures. Experienced in training and supporting team members while maintaining professionalism and confidentiality. Seeking to apply strong organizational, administrative, communication, and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Team Captain
Chick-Fil-A
Fayetteville, AR
01.2025 - 08.2025
- Trained and coached employees on workplace standards and day-to-day responsibilities to strengthen team competency and effectiveness.
- Mentored junior team members to help build skills and confidence.
- Communicated goals, objectives, and expectations between upper management and team.
- Facilitated communication by sharing feedback and suggestions between team members and coaching staff to enhance collaboration.
- Managed operations, including budgeting, resource allocation, and performance management.
- Developed business plans to align initiatives with organizational goals and drive growth.
- Built performance metrics and tracked key indicators for individual and team review.
- Prepared reports outlining progress toward goals, results achieved, and challenges faced.
- Maintained close attention to detail while handling transactions, records, procedures, and multiple competing priorities.
- Demonstrated reliability, discretion, organization, and the ability to remain composed and effective in a demanding work environment.
- Used Outlook and Microsoft tools for communication and scheduling.
Shift Leader
Chick-Fil-A
Fayetteville, AR
04.2024 - 08.2025
- Led a diverse team in a high-intensity environment focused on customer value and care.
- Implemented effective communication strategies to foster collaboration and improve team productivity.
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints.
- Identified skill gaps within the team and coordinated targeted training sessions to enhance capabilities.
- Analyzed weekly sales data to identify trends and recommend improvements.
Education
High School Diploma -
Vista Ridge High School
Cedar Park, TX05-2022
Skills
- Project management
- Budget management
- Resource allocation
- Performance metrics
- Report writing
- Microsoft Teams
- Calendar management
- Client Communication
- Written and Verbal Communication
- Attention to detail
LANGUAGES
English, Minimal Spanish
Timeline
Team Captain
Chick-Fil-A
01.2025 - 08.2025
Shift Leader
Chick-Fil-A
04.2024 - 08.2025
High School Diploma -
Vista Ridge High School