GRACIE SZURGOT
Burleson,TX
Summary
A Service professional with over 20 years of experience, and an emphasis on process improvement and implementation. I have successfully analyzed, determined course of action and created change as well as new processes for new task. I work well independently but also foster good working relationships for best collaboration
Overview
16
16
years of professional experience
Work History
Cashier/Head Cashier
THE HOME DEPOT
03.2001 - 12.2016
- Completed sales and return transactions with courtesy, speed, and efficiency
- Supervised 15 to 20 cashiers, coordinating breaks, lunches, and daily coverage
- Compiled and completed daily and weekly reports to obtain passing audit scores.
Bookkeeping
THE HOME DEPOT
03.2001 - 12.2016
- Reconciled profit and labor report monthly and all daily reports and processes
- Processed bank reconciliations and financial reports to verify practice of proper due diligence
- Handled cash and deposits using proper accounting procedures and documentation.
Service Desk Associate/Supervisor
THE HOME DEPOT
03.2001 - 12.2016
- Creating special orders, custom installs and large DYI project material orders
- Act as a liaison between the vendors and customer, from follow ups to completed tasks
- Analyzed daily reports to ensure goals of the business are being met
- Ensured safety of customers and associates by knowing and understanding policies and procedures.
Associate Support Department Supervisor (ASDS)
THE HOME DEPOT
03.2001 - 12.2016
- Acted as central point of contact for store associates, as well as, provided direct support to store leadership team
- Developed associate schedules and assisted with hourly staffing, orientation, and training processes
- Maintained high level of confidentiality due to sensitivity of information handle.
Sr. Customer Care Advocate II
ALCON VISION
01.2015 - 11.2015
- Customer service in a high-volume environment across multi-channels of communication
- Phones, Email, SMS
- Analysis and resolution for complex customer issues
- Sales Rep Care Advocate
- Founding member of a team of 10, successfully created and built the specialized team for our outside Sales team
- Comprehensive care for the Field Sales Team managing consignments, order resolution, and inventory management
- Act as a point of contact for all Rep communication assisting in acct maintenance
- Request Fulfillment Team Associate
- Management and care of legal documents
- New product launches
- Identifying process improvement needs and implementation
- Subject Matter Expert(SME) for a brand new consignment management system, responsible for training others.
Education
Bachelor of Science - Criminal Justice
TEXAS WOMEN'S UNIVERSITY
DENTON, TEXAS05.2013
Associates Degree - Liberal Arts
HILL COMMUNITY COLLEGE
CLEBURNE, TEXAS05.2003
Skills
- Action Oriented
- Manages Ambiguity
- Nimble Learning
- Resilient
- Optimizes Work Processes
- Proficient in Word, Excel
- Communicates Effectively
- Critical and Creative Problem Solving
- Self-Reflective Awareness
- Self-Motivated
- Detailed Oriented
- Knowledge of global systems; SAP and SalesForcecom
Timeline
Sr. Customer Care Advocate II
ALCON VISION
01.2015 - 11.2015
Cashier/Head Cashier
THE HOME DEPOT
03.2001 - 12.2016
Bookkeeping
THE HOME DEPOT
03.2001 - 12.2016
Service Desk Associate/Supervisor
THE HOME DEPOT
03.2001 - 12.2016
Associate Support Department Supervisor (ASDS)
THE HOME DEPOT
03.2001 - 12.2016
Bachelor of Science - Criminal Justice
TEXAS WOMEN'S UNIVERSITY
Associates Degree - Liberal Arts
HILL COMMUNITY COLLEGE
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