Gracie Turnbull
Santa Barbara,USA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Punctual with team-oriented mentality. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
HOST
Cafe O Lei at the Plantation
11.2023 - 08.2024
- Greeted guests in a friendly and professional manner, providing excellent customer service
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
- Monitored restaurant activity to determine seating and dining flow
SHAVE ICE BARISTA
Surfing Monkey Shave Ice
06.2022 - 01.2023
- Talked pleasantly with customers while taking orders and promoted a positive image for business
- Processed payments on cash register and counted back bills and change to patrons
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Made and served shave ice and ice cream with preferred add-ins
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Restocked napkins, condiments and utensils at self-service areas during slow periods
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
GALLERY ASSISTANT
Turnbull Fine Art
04.2020 - 09.2020
- Greet customers and help them with any needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Prepare merchandise for purchase or rental
- Inventory stock and requisition new stock
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Education
No Degree - Sustainability Studies
Santa Barbara City College
California 05-2026
Skills
- Dependable and Cooperative
- Stocking and Replenishing
- Adaptability and Flexibility
- Collaboration and Teamwork
- Multitasking and Organization
- Customer Service
- Attention to Detail
- Effective time management
Timeline
HOST
Cafe O Lei at the Plantation
11.2023 - 08.2024
SHAVE ICE BARISTA
Surfing Monkey Shave Ice
06.2022 - 01.2023
GALLERY ASSISTANT
Turnbull Fine Art
04.2020 - 09.2020
No Degree - Sustainability Studies
Santa Barbara City College
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