Penelope Marsh

Norman ,OK

Summary

Upbeat crew member with exceptional experience-enhancing customer experiences in the food service setting. Courteous and friendly when handling customer's questions and complaints. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

year of professional experience

Work History

Host

Olive Garden

10.2022 - Current

Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with assisting on a dining area ready for guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations by phone, answered customer questions, and informed of accurate wait times.
Monitored seating area and checked restrooms regularly to keep spotless.

Crew Member

Schlotzky's

04.2022 - 09.2022

Worked front counter, drive-thru and occasionally food prep.
Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Collaborated with team members to complete orders.

Education

Norman High School

Norman, OK

05.2024

Skills

Operate Cash Register
Clear Communication
Dependable and Cooperative

Easy Learner
Customer Support
Team Contribution

Timeline