Ashley Speight
Albuquerque,NM
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I excel in assisting customers and helping other staff. I have ample experience in creating a welcoming atmosphere while attending to guests. I am team-player, upbeat,and great at anticipating customer needs.
Overview
3
3
years of professional experience
Work History
Host
Village Inn
08.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Server
The Montebello on Academy
08.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- This job has taught me patience as I work closely with senior aged people, it has allowed me to be open minded to different opinions and backgrounds, as well as how to prioritize my time and abilities.
Dasher
Doordash
09.2020 - 08.2021
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Customer Service
MarketSource
08.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Human Resources, Psychology
Central New Mexico Community College
Albuquerque, NM05.2024
High School Diploma -
Sandia High School
Albuquerque, New05.2020
Skills
- Merchandise Sales
- Servsafe Certified
- Active Listening and Communication
- Cash and Transaction Handling
- Operate Cash Register
- Monetary Transactions
- High-Volume Environments
- Energetic and Outgoing
Additional Information
- AWARDS AND CERTIFICATIONS , Driver’s license CPR certified
Timeline
Host
Village Inn
08.2022 - 02.2023
Server
The Montebello on Academy
08.2021 - 08.2022
Dasher
Doordash
09.2020 - 08.2021
Customer Service
MarketSource
08.2020 - 03.2021
No Degree - Human Resources, Psychology
Central New Mexico Community College
High School Diploma -
Sandia High School