Arsie Hairston
Jacksonville,FL
Summary
Dependable and friendly [Job Title] with outstanding customer service and problem-solving skills. Offering exceptional workplace focus and dedication to providing pleasant and efficient shopping experience for customers. Great with people and very personable. Since i have been at HCA Memorial I have built a reputation for taking excellent care of patients and their families.
Overview
12
12
years of professional experience
Work History
Self Checkout Host
Walmart
Jacksonville, FL
09.2019 - 03.2021
- Assisted customers with self-checkout machine operations.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Described products and services in detail to answer customer questions.
- Maintained awareness of product locations to assist customers in finding requested items.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Engaged with customers and offered assistance upon entry into store.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Greeted incoming customers and provided directions to different store locations.
- Kept entryways clean, neat and free of hazards such as excess water.
- Backed up cashiers during busy periods and breaks.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned [Job title] and [Job title] positions and provided backup at key times.
- Cultivated pleasant and cooperative work environment for cashiers.
Executive Receptionist
New Covenant Ministries
Jacksonville, FL
03.2014 - 09.2019
- Greeted customers and visitors in-person and via telephone calls.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Organized and scheduled office meetings as well as client appointments for team of 12 professionals, effectively accommodating hectic agendas.
Phlebotomist
Tift Regional Medical Center
Tifton, Ga.
10.1980 - 03.1986
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Monitored patients for reactions and verified sample quality.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks several times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Education
High School Diploma -
Tift County High School
Tifton, GA06.1974
Skills
- Team Goals
- Feedback Acceptance
- Store Merchandising
- Department Patrols
- Customer Needs Assessments
- Advising and Coaching
- Customer Transactions
- Cooperative Attitude
- Merchandise Sales
- Shrinkage Prevention
- Customer Relations
- Credit Card Transaction Processing
- Merchandise Packaging
Timeline
Self Checkout Host
Walmart
09.2019 - 03.2021
Executive Receptionist
New Covenant Ministries
03.2014 - 09.2019
Phlebotomist
Tift Regional Medical Center
10.1980 - 03.1986
High School Diploma -
Tift County High School