Luis Salgado
Los Angeles
Summary
Dedicated professional with a strong background in customer service, guest assistance, and safety awareness. Proven ability to foster positive relationships and resolve inquiries, enhancing visitor experiences in dynamic environments.
Overview
24
24
years of professional experience
Work History
Attractions Host
Disneyland Resort
09.2022 - Current
- Delivered exceptional guest service, enhancing visitor experience and satisfaction.
- Managed queue operations efficiently, ensuring smooth flow of guests at attractions.
- Resolved guest inquiries and complaints promptly, maintaining positive relationships.
- Conducted regular safety checks to uphold compliance with operational standards and regulations.
Sales Associate
Spectrum
11.2019 - 03.2021
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Executed daily sales transactions accurately, ensuring compliance with cash handling policies.
- Maintained up-to-date knowledge of product offerings, features, and promotions for informed customer interactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Receptionist
Lindenwood Insurance Services
09.2016 - 09.2019
- Managed multi-line phone system to direct calls efficiently.
- Assisted with client inquiries, providing accurate information and support.
- Processed incoming and outgoing mail, enhancing communication flow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Vacation Planner
Disneyland Resort
09.2012 - 06.2016
- Processed ticket sales efficiently using point-of-sale systems.
- Managed customer inquiries and resolved ticketing issues promptly.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the ticket booth
- Provided exceptional customer service, handling guest inquiries and resolving issues in a timely manner.
Sales Lead Keyholder
AT&T Mobility
04.2006 - 09.2012
- Trained and mentored new employees on sales techniques and customer service best practices
- Developed strong customer relationships, resulting in increased loyalty and repeat business
- Opened inventory boxes and restocked shelves.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
Front Desk Worker
Colorado State University
11.2002 - 04.2006
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Sorted mail and placed in the proper mail boxes for the students
- Answered students telephone calls promptly and appropriately handled needs.
- Checked out spare keys when students would lock themselves out
Education
No Degree - Computer Science
Colorado State University
Fort Collins, COSkills
- Customer service expertise
- Guest assistance
- Safety awareness
- Exceptional communication
- Sales proficiency
- Merchandise sales
- Teamwork
- Time management
- Multitasking
- Computer skills
- Decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Attractions Host
Disneyland Resort
09.2022 - Current
Sales Associate
Spectrum
11.2019 - 03.2021
Receptionist
Lindenwood Insurance Services
09.2016 - 09.2019
Vacation Planner
Disneyland Resort
09.2012 - 06.2016
Sales Lead Keyholder
AT&T Mobility
04.2006 - 09.2012
Front Desk Worker
Colorado State University
11.2002 - 04.2006
No Degree - Computer Science
Colorado State University