Gracie Vang
Kennewick,WA
Summary
Achieved significant sales goals at Sephora USA by leveraging expert product knowledge and exceptional relationship-building skills. Excelled in customer engagement and service consultations, fostering customer loyalty and enhancing business reputation. Trained new staff, ensuring high standards of service and cleanliness were maintained, contributing to a positive and health-conscious shopping environment.
Overview
3
3
years of professional experience
Work History
Licensed Beauty Advisor
Sephora USA
08.2021 - Current
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Trained new staff in product knowledge and customer service protocols.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Arts - Arts And Entertainment Management
Columbia Basin College
Pasco, WA2025
Certification of Completion - Esthetics
Paul Mitchell The School
Richland, WA01.2023
High School Diploma -
Bear Creek High School
Stockton, CA06.2021
Skills
- Relationship Building
- Customer Service
- Payment Processing
- Service Consultations
- Sales closing
- Products knowledge
- Customer Engagement
- Paperwork management
- Appointment Scheduling
- Organization and Multitasking
Timeline
Licensed Beauty Advisor
Sephora USA
08.2021 - Current
Associate of Arts - Arts And Entertainment Management
Columbia Basin College
Certification of Completion - Esthetics
Paul Mitchell The School
High School Diploma -
Bear Creek High School
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