Gracie Wagner
Taylors,SC
Summary
Dynamic hospitality professional with experience at Ink N Ivy, excelling in guest relationship management and reservation system optimization. Proven ability to enhance customer satisfaction through effective communication and team collaboration, ensuring seamless table turnover and a welcoming atmosphere. Committed to delivering exceptional service and resolving inquiries with professionalism.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Ink N Ivy
Greenville, SC
09.2022 - Current
- Greeted guests warmly and ensured pleasant first impressions.
- Managed reservation system to optimize seating arrangements and guest flow.
- Assisted in training new host staff on procedures and customer service standards.
- Coordinated with servers to facilitate efficient table turnover during peak hours.
- Handled guest inquiries and provided accurate information about menu offerings.
- Maintained cleanliness and organization of the host stand and waiting area.
- Monitored wait times and communicated effectively with guests regarding seating status.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Receptionist
Wags RV and U-Haul Service
Greenville, South Carolina
02.2022 - 08.2023
- Greeted customers and directed inquiries to appropriate departments.
- Managed appointment scheduling for vehicle rentals and maintenance services.
- Assisted customers with rental agreements and payment processing.
- Coordinated communication between service staff and clients for timely updates.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
High School Diploma -
Wade Hampton High School
Greenville, SC05-2024
Skills
- Table turnover coordination
- Telephone etiquette
- Guest inquiry handling
- Customer relationship management
- Reservation system management
- Hospitality industry knowledge
- Professional demeanor
- Team collaboration
- Active learning
- Task prioritization
Timeline
Restaurant Hostess
Ink N Ivy
09.2022 - Current
Receptionist
Wags RV and U-Haul Service
02.2022 - 08.2023
High School Diploma -
Wade Hampton High School