Reagan Walker
Tomball
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Restaurant Hostess
Gringos Tex Mex
Tomball
04.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere that enhanced the overall dining experience.
- Managed reservations and waitlists effectively, optimizing table turnover and minimizing guest wait times.
- Assisted in maintaining cleanliness and organization of the dining area, contributing to a comfortable environment for patrons.
- Collaborated with servers and kitchen staff to ensure efficient service flow, enhancing teamwork and guest satisfaction.
- Handled guest inquiries and concerns professionally, resolving issues swiftly to maintain a high level of customer service.
- Trained new staff on host procedures and customer service standards, promoting consistency and quality within the team.
- Monitored dining area ambiance, adjusting lighting and music to enhance guest comfort and elevate the dining atmosphere.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Cheerleading Coach
Silent Fury Fitness
Tomball
10.2023 - 05.2024
- Coordinated practice schedules, ensuring optimal attendance and maximizing team development opportunities.
- Fostered a positive team environment through effective communication and conflict resolution strategies among squad members.
- Mentored junior cheerleaders, promoting personal growth and teamwork skills through hands-on guidance and support.
- Collaborated with other coaches to design comprehensive training programs that improved overall athletic performance.
- Evaluated competition performances, providing constructive feedback to athletes that contributed to future successes.
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
- Ensured safety protocols were followed at all times by athletes and staff.
- Provided positive feedback to motivate squad members during practices and competitions.
- Ran the concession stand efficiently. Serving drinks and food to cheerleaders and parents.
Education
Tomball Memorial High School
Tomball, TxSkills
- Guest seating
- Reservation management
- Customer service
- Conflict resolution
- Team collaboration
- Staff training
- Dining area maintenance
- Event coordination
- Menu knowledge
- Complaint resolution
- Scheduling
- Performance evaluation
- Safety protocols
- Communication skills
- Table turnover optimization
- Front-of-house operations
- Attentive service
- Cash handling
- Concession stand management
- Software proficiency
- Positive reinforcement
- Reservations coordination
- Handling complaints
- Guest relations
- Personal presentation
- Special dietary requirements
- Service orientation
- Restaurant layout design
- Food inspection
- Cleanliness and hygiene
- Supply restocking
- Floor plan organization
- Table assignment accuracy
- Payment processing
- Up-selling techniques
- Dining customer service
- Front-of-house display creation
- Hospitality management
- Greeting guests
- High-volume phone answering
- Memory retention
- Judgment and decision making
- Strong multitasking
References
References available upon request.
Timeline
Restaurant Hostess
Gringos Tex Mex
04.2025 - Current
Cheerleading Coach
Silent Fury Fitness
10.2023 - 05.2024
Tomball Memorial High School