Gracie Walters
Boston,MA
Overview
11
11
years of professional experience
Work History
Senior Sales Operations Analyst
Mimecast
Lexington, MA
06.2023 - Current
- Implemented systems and processes that streamlined workflow and improved accuracy within the sales organization.
- Monitored daily sales activity across multiple channels; identified anomalies or discrepancies in order processing.
- Performed root cause analyses when issues occurred; collaborated with stakeholders on corrective action plans.
- Identified areas of inefficiency within the sales organization and developed plans to optimize performance.
- Created test cases and scenarios for documentation and root cause analysis of bugs.
Deal Desk Analyst
Mimecast
Lexington, MA
05.2022 - 06.2023
- Support and train Sales with non-standard quoting, deal structure, and document creation practices.
- Assist the Sales Team with non-standard quoting in Small Business, Commercial, and Enterprise to win over approximately $3 million in new business ARR over 10 months.
- Collaborate with Finance, Legal, and Sales to create a booking process for SFDC.
- Engage with global Sales Executives to answer risk assessment questionnaires and RFP/RFIs for potential and existing clients, while working closely with ARC and Legal.
- Created and maintained deliverable metrics for the team's questionnaires and RFP/RFIs, while working with SFDC groups internally to get a ticketing system set up for requests.
Sales Operations Associate (became Senior in 2021)
Athenahealth Inc.
Watertown, MA
06.2019 - 04.2022
- Enhanced Sales' productivity by simplifying processes and assisted in contract creation.
- Created and maintained documentation on sales operations processes, new product contract procedures, training materials, and assisted with onboarding new talent while working cross-functionally across groups.
- Prepared and processed 30% of the small group segment contracts, and 100% of the CoordinatorCore product contracts.
- Monitored and managed 20% of account terminations.
Liquid Logistics Marketing Representative
Chesapeake Energy Corp.
Oklahoma City, OK
12.2016 - 04.2019
- Analyzed 7 vendor trucking operations by tracking approximately 68k barrels per day.
- Organized and implemented standards for communication with vendors and field personnel, building B2B relationships.
- Hired and negotiated rates with vendors to 15% under market projection, saving approximately $50k/month in costs for the Mid-Con asset, while mitigating risk.
- Prepared weekly transporter analysis reports.
Operations Support Lead Technician
Chesapeake Energy Corp.
Oklahoma City, OK
06.2014 - 12.2016
- Lead logistics coordinator responsible for dispatching oil in all CHK regions.
- Developed and implemented process documents for dispatch and transport of 18k BOPD in Ohio assets.
Education
Bachelor of Arts - Anthropology
Western Michigan University
Kalamazoo, Michigan06.2012
Skills
- Cross-functional and collaborative teamwork
- Salesforce CRM experience
- Report creation and presentation
- Robust Microsoft Office knowledge
- KPI tracking, analysis, and development
- Customer relations, internal and external
Timeline
Senior Sales Operations Analyst
Mimecast
06.2023 - Current
Deal Desk Analyst
Mimecast
05.2022 - 06.2023
Sales Operations Associate (became Senior in 2021)
Athenahealth Inc.
06.2019 - 04.2022
Liquid Logistics Marketing Representative
Chesapeake Energy Corp.
12.2016 - 04.2019
Operations Support Lead Technician
Chesapeake Energy Corp.
06.2014 - 12.2016
Bachelor of Arts - Anthropology
Western Michigan University