Gracie Jo Gundrum
Kailua-Kona,HI
Summary
Accomplished Lead Barista at St Elizabeth Hospital, adept in inventory management and fostering teamwork. Enhanced customer satisfaction through effective complaint handling and sales proficiency. Proven track record in training and supervising staff, leading to performance improvements. Skilled in maintaining cleanliness standards and adapting to change, driving operational success.
Overview
6
6
years of professional experience
Work History
Lead Barista
St Elizabeth Hospital Medical Center
Edgewood, KY
01.2025 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Barista Shift Supervisor
Biggby
Fort Mitchell, KY
01.2020 - 02.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Scott High School
Taylor Mill, KY05.2021
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Sales expertise
- Performance improvements
- Complaint handling
- Sales proficiency
Timeline
Lead Barista
St Elizabeth Hospital Medical Center
01.2025 - Current
Barista Shift Supervisor
Biggby
01.2020 - 02.2023
Scott High School