Graciela Baez
Nassau Road, Huntington,NY
Summary
- The Plaza, Fairmont Hotel "Leader of the month"
- Best Western Plus "Leading Quality Assurance - Housekeeping Excellence "
- Continental Airlines " Service Excellence Award"
- Continental Airlines "Environmental & Friendship Award"
- Aserca Airlines/ Air Aruba "Employee of the Year"
- Pipo International Hotel "Best Partner Award"
Overview
25
25
years of professional experience
Work History
Director of HR, Operations
Glenn Wayne Baking, LLC
Bohemia, NY
12.2022 - Current
- Secured key partnerships with executive leadership to align HR and operational strategies with the organization’s goals.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Streamlined project management processes, resulting in improved timelines and resource allocation.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Developed and implemented performance metrics to monitor team productivity and effectiveness.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Human Resources Business Partner
UG Enterprises
Melville, NY
06.2021 - 12.2022
- Administered human resources plans and procedures company-wide to guide both management and employees.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Maintained compliance with state and federal employment laws and regulations.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Developed organizational filing systems for correspondence, communications, records and reports.
- Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
- Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
Director of Housekeeping
AKA-Times Square
New York, NY
10.2018 - 04.2020
- Monitored the department financial performance included, planning budgeting and forecasting.
- Purchased and maintained accurate inventory records such as linens, kitchen accessories, furniture, in-suite amenities, uniform and cleaning supplies.
- Led the housekeeping team members by providing structure, motivation, coaching, guidance and positive encouragement as necessary to ensure a quality level of service, professionalism and communication.
- Performed daily inspections of all areas of the property included but not limited to the residences, lobby, common areas and back of house to ensure brand standards of spotless cleanliness, standardization and meticulous attention to detail were implemented and experienced by both residents and team members.
- Worked collaboratively with the Director of Engineering and performed detailed monthly asset walks, at a minimum, of the overall property and suite conditions with team members and developed an improvement plan as required to ensure a timeless appearance and life of all furniture, fixtures and equipment throughout all residences, lobby, common areas, amenities, front and back of house.
- Performed safety training for all team members working with equipment.
- Worked directly with outside contracted companies to assure quality and timeliness of work regarding service contracts related to the maintenance of the property.
Facilities Manager
The Plaza Hotel
New York, NY
03.2014 - 05.2018
- Led The Plaza Hotel recycling program in championing the hotel’s sustainability committee and ensured that the hotel was in compliance.
- Worked with the Hotel's residents and retail tenants on all recycling efforts.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Coordinated all vendors work on cleaning and ensuring all public space areas were on a preventative maintenance program including exterior.
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
- Negotiated prices in keeping within budget, ensuring COI’s were on file for third party vendors and followed up to ensure work & projects requests were performed according to the highest quality standards.
- Oversaw the purchasing, inventory controls, and supply inventory levels were maintained.
- Prepared and submitted budget recommendations, and continually evaluated all phases of public areas to enhance operating efficiency and maximizing cost effectiveness.
- Arranged staff work schedules, ensured staff levels were based on business needs on any current anticipated projects.
- Prepared and submitted payroll records, ensuring errors were corrected and paid on time.
Rooms Division Manager
Best Western Plus Hotel
Brooklyn, NY
02.2012 - 02.2013
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Coached front office division on customer service standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided end-of-month audits of resort to upper management as required.
Airport Operations/ Sales Agent
Continental Airlines, Simon Bolivar Int’l Airport
Caracas, Venezuela
10.2000 - 10.2006
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Helped Protect team members and other staff from harm with diligent enforcement of safety and security measures.
- Responded to emergent situations regarding flight operations or medical issues to quickly provide support.
- Entered information in the Airline's system to maintain updated details related to the customer ticket orders, reservations and payment method.
Education
Degree - Hospitality
Instituto De Capacitación Turística
VenezuelaOfficial Airport Security Awareness -
The Port Authority of NY & NJ
New York, NY08.2018
Fire Safety Director Training Course -
Pace University
New York, NY05.2013
Skills
Fluent in English and Spanish
Working knowledge of employee labor laws
Policies and procedures implementation
Advanced knowledge of union contracts and negotiations
Experience in full cycle recruiting
Quality assurance and control
Health and safety compliance
Cost-reduction strategies
Personnel information systems
Proficient in Paycom, Web based Payroll, Workday, Ceridian Workforces, Paycom, UKG, ADP, Mac OS, Microsoft Office Suite
Accomplishments
- UKG: Executive Sponsor/ Project Lead
- ADP: Implementation of HRIS of the Company.
- Saved the company 89,000 per year due to negotiation with the Workers Comp Insurance, after reducing and managing work place accidents.
Timeline
Director of HR, Operations
Glenn Wayne Baking, LLC
12.2022 - Current
Human Resources Business Partner
UG Enterprises
06.2021 - 12.2022
Director of Housekeeping
AKA-Times Square
10.2018 - 04.2020
Facilities Manager
The Plaza Hotel
03.2014 - 05.2018
Rooms Division Manager
Best Western Plus Hotel
02.2012 - 02.2013
Airport Operations/ Sales Agent
Continental Airlines, Simon Bolivar Int’l Airport
10.2000 - 10.2006
Degree - Hospitality
Instituto De Capacitación Turística
Official Airport Security Awareness -
The Port Authority of NY & NJ
Fire Safety Director Training Course -
Pace University