Graciela Castaneda
San Antonio
Summary
Results-driven Service Manager with expertise in team leadership, regulatory compliance, and workplace safety. Proven track record of enhancing operational efficiency and fostering a culture of continuous improvement.
Overview
31
31
years of professional experience
Work History
Service Manager
Trimac Transportation
San Antonio, TX
01.2022 - 08.2025
- Managed team performance, fostering a culture of continuous improvement and accountability.
- Implemented process improvements, resulting in streamlined workflows and reduced operational delays.
- Analyzed service metrics to identify trends and improve service delivery strategies.
- Collaborated with cross-functional teams to enhance customer satisfaction and address service challenges.
- Conducted regular performance evaluations, providing constructive feedback to drive individual growth.
- Coordinated maintenance schedules for fleet equipment, ensuring optimal operational readiness and reliability.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Managed operating budgets, monitored maintenance costs, and ensured financial performance aligns with branch targets.
- Control and reduce expenditures on labor, parts, and supplies.
- Monitor revenue, productivity, and KPI performance for both shop and/or washrack operations.
Administration Manager
Trimac Transportation
Brownsville, TX
06.1994 - 12.2021
- Coordinated and managed daily office functions, ensuring optimal workflow and resource allocation.
- Oversaw budget management and cost control initiatives, contributing to financial sustainability of operations.
- Developed and implemented training programs for staff, improving onboarding efficiency and team performance.
- Supervised hiring processes and vendor relationships to maintain smooth operations for the company.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed performance metrics to identify trends and implement corrective actions for operational excellence.
- Coordinated supply chain logistics, ensuring timely delivery of materials and services to support operations.
- Managed inventory systems to minimize waste and improve accuracy in stock levels across facilities.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted risk assessments to identify hazards and recommend preventive measures for employee safety.
- Analyzed incident reports to identify trends, driving corrective actions and process improvements.
- Coordinated facility inspections with external auditors to ensure adherence to industry best practices and regulatory requirements.
Education
MBA - Business Administration And Management
The University of Texas Rio Grande Valley
Brownsville12-2023
Bachelor of Arts - Business Administration And Management
The University of Texas Rio Grande Valley
Brownsville, TX06-2020
Skills
- KPI monitoring
- Preventive Maintenance
- Regulatory compliance
- Maintenance and repair
- Inventory management
- Workplace safety
- Service operations
- Resource allocation
- Service quality assurance
- Critical Thinking
- Problem-solving
- Conflict resolution
- Goal oriented
- Cost management
- Maintenance and repair
Languages
Spanish
Full Professional
Timeline
Service Manager
Trimac Transportation
01.2022 - 08.2025
Administration Manager
Trimac Transportation
06.1994 - 12.2021
MBA - Business Administration And Management
The University of Texas Rio Grande Valley
Bachelor of Arts - Business Administration And Management
The University of Texas Rio Grande Valley