Graciela Castillo
Harlingen,TX
Summary
Gain experience in relation to customer service and teamwork in a way that allows me to meet client's expectations and needs while improving my English, also put into practice all the knowledge acquired during my training and work experience to develop personally and professionally
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Interpretia
San Pedro Sula, Honduras
09.2021 - 06.2025
- Determine the language needs of the caller, and enter appropriate customer information accurately as needed.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Developed strong communication skills while interacting with customers from diverse backgrounds.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Investigated and researched issues to determine root causes, and appropriate resolution methods.
- Built relationships with clients through friendly, polite telephone conversations.
- Analyzed customer feedback to identify areas for improvement in the company's services.
- Remained open to feedback from the supervisor and peers to build and improve skill set.
- Collaborated closely with other departments within the company to ensure complete customer satisfaction.
- Provided exceptional customer service to clients in a fast-paced call center environment.
Retail Sales Associate
Metro by T-Mobile
Panama City, FL
09.2024 - 12.2024
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess their needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Performed daily opening and closing procedures, such as counting money in the cash drawer, and setting up the store for business.
- Maintained a clean and organized store environment that met all safety standards.
- Explained products and services to help customers make informed decisions.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Combo Welder
Eastern Shipbuilding Group
Panama City, FL
11.2022 - 08.2024
- Successfully completed a variety of welding projects, including pipe welding and structural steel.
- Trained new employees in proper safety procedures when working with combo pipe welders.
- Demonstrated knowledge of various welding techniques, such as MIG, TIG, and flux core.
- Operated safety equipment and used safe work habits.
- Cleaned and organized work sites to reduce team hazards and boost productivity.
- Inspected and prepped material surfaces by removing slag and rust.
- Detected faulty operation of equipment, and defective materials, and notified supervisors.
Education
High School Diploma -
Tela American School
Tela, Atlántida, Honduras06-2015
Skills
- Word Office
- Power point
- Excel
- Publisher Languages: Spanish and English
- Teamwork capability
- Customer service
- Empathy
- Problem solving
- Accepting criticism
- Responsibility
- Willingness to learn
Certification
- Certificate of achievement given by the association of Vermont, United States, Hands to Honduras, for providing two weeks of community service in the public schools of Tela, providing translation support and applying fluoride to school children.
Languages
English
Professional
Spanish
Professional
Affiliations
- 2 months of training in a Travel Agency, Advise customers on the best options for their trips, Plan and organize leisure trips for individuals, families or groups taking into account all the details to consider, such as air tickets.
Timeline
Retail Sales Associate
Metro by T-Mobile
09.2024 - 12.2024
Combo Welder
Eastern Shipbuilding Group
11.2022 - 08.2024
Customer Service Agent
Interpretia
09.2021 - 06.2025
High School Diploma -
Tela American School