Graciela Diaz
Santa Ana,CA
Summary
Accomplished Front Desk Supervisor with a proven track record at HOME2 Suites by Hilton, enhancing guest relations and streamlining check-in processes. Expert in training staff and resolving guest issues, significantly boosting repeat business. Skilled in time management and problem-solving, ensuring top-notch hospitality services.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
HOME2 Suites by Hilton
06.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Receptionist
Hampton Inn By Hilton
11.2021 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Days Inn By Wyndham
10.2018 - 11.2021
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06.2018
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Training and mentoring
- Decision Making Aptitude
- Hospitality services
- Check-in and Check-out Procedures
- Sales and Upselling
Languages
Spanish
Full Professional
Timeline
Front Desk Supervisor
HOME2 Suites by Hilton
06.2023 - Current
Front Desk Receptionist
Hampton Inn By Hilton
11.2021 - 06.2023
Front Desk Receptionist
Days Inn By Wyndham
10.2018 - 11.2021
High School Diploma -
Los Amigos High School
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