Graciela Figueroa-Romero

• Monitored operations and analyzed records and metrics to assess company performance.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Evaluated departmental needs and delivered targeted assistance.
• Cross-trained in 5 departments to enhance operational flexibility.

• Drove business results by maximizing daily sales plans, managing expenses, and enhancing metrics through effective sales floor leadership.
• Supervised opening and closing procedures for boutique operations, including handling bank deposits.
• Planned, delegated, and followed up on tasks and assignments to ensure expectations and objectives were met.
• Acted as liaison between Boutique Team Leader, Assistant Boutique Team Leader, and Boutique Team, facilitating effective communication.

• Assisted in cash distribution and collection before and after matches, ensuring accurate financial transactions.
• Confidently handle large quantities of cash.
• Report any issues and discrepancies to management in a timely manner.
• Follow all guidelines & policies set out by the company.
• Perform administrative work, including filing paperwork like loading tickets and daily business.
• Addressed customer disputes and chargebacks, facilitating resolution and maintaining customer satisfaction.
• Resolved discrepancies in cash handling processes that occur on Genesis during paid in and paid outs.
• Assist with putting money into tills and assisting with loans and pickups when the Head Cashier is absent.

• Process customer returns and ensure proper refund amounts.
• Resolved customer return issues and processed accurately returns.
• Assist in answering customer questions either over the phone or in person.
• Addressed customer concerns regarding deliveries and product issues.
• Monitored schedule board, coordinating breaks and lunches for cashiers.

• Receive, send out, and sort through all CRTV and dispose of them properly.
• Ensure all hazardous material is properly stored and organized.
• Explain discrepancies from order item quantities and shipped item quantities.
• File daily paperwork.
• Receive SOS/SOE items.
• Assist installers with getting customer orders and property checking orders out.
• Call vendors and check on customers' orders.

• Supported unit order processing through order fulfillment workflow.
• Assisted with project deliverables, including general arrangement (GA) drawings, parts lists, and bills of material (BOMs).

Resolved D365 and bill of material issues to keep operations moving.

Verified BOM accuracy in D365.

Applied cross-training background to improve communication between departments.

• Updated document revisions for record control and version tracking.
• Ensured bill of materials accuracy in D365.
• Leveraged cross-training experience to enhance interdepartmental communication.
• Managed document revisions for records control and version tracking.