Graciela Garcia

Support program and administrative operations by working directly with the Executive Director and staff to resolve operational roadblocks and introduce technical and workflow improvements that help teams deliver services more efficiently.

• Work directly with the Executive Director and program staff to identify operational challenges and process inefficiencies impacting daily service delivery

• Implement technical tools and workflow improvements to streamline administrative and program coordination tasks

• Support staff adoption of digital tools and systems that reduce manual workload and improve operational consistency

• Troubleshoot and resolve system and process issues to maintain smooth day-to-day operations

• Assist leadership in identifying opportunities to improve internal workflows and coordination through technology-supported solutions

Support digital platforms and operational systems for restaurant and event center operations, improving booking workflows, customer experience, and operational efficiency.

• Maintain and optimize company website and digital platforms, ensuring performance, uptime, and customer usability

• Manage backend systems supporting catering and event center operations, improving event coordination and operational workflows

• Implement workflow automations reducing manual administrative effort and improving booking and event management efficiency

• Diagnose and resolve backend system issues to maintain consistent customer and operational experience

• Collaborate with business leadership to align digital tools and operational workflows with revenue and customer engagement goals

Promoted from Web Developer to lead cross-functional technical initiatives supporting rapid company growth, digital platform expansion, and operational system improvements across eCommerce, warehouse, and finance operations.

• Led cross-functional teams across development, marketing, warehouse, and executive leadership to deliver digital and operational initiatives aligned with business growth goals

• Owned delivery of enhancements and integrations for a high-traffic eCommerce platform serving 100,000+ monthly users, improving platform stability and customer purchasing experience

• Directed NetSuite ERP integration across warehouse and financial operations, enabling real-time inventory tracking and reducing discrepancies by 20%

• Implemented Zendesk customer support platform and automated workflows, improving response times and enabling leadership reporting on service performance

• Introduced project management workflows using Jira and Asana, improving visibility, prioritization, and accountability across technical and operational teams

• Partnered with marketing leadership to strengthen technical SEO and website infrastructure, supporting organic traffic growth and improved conversion performance

• Implemented Affirm financing integration, increasing average order value by 15% by reducing customer payment barriers

• Managed development and digital marketing budgets, vendor contracts, and development resource allocation to ensure investment aligned with business priorities and measurable ROI

• Negotiated improved payment processing terms with Authorize.net, reducing transaction fees and improving online sales profitability

• Evaluated and implemented technology solutions based on operational impact, long-term scalability, and total cost of ownership

• Delivered executive reporting and strategic recommendations supporting roadmap and operational decision-making

Maintained and enhanced company WordPress eCommerce platform, ensuring site stability, performance, and feature delivery during rapid business growth.

• Maintained and updated WordPress plugins and core platform monthly to ensure site security, compatibility, and performance stability

• Managed website database maintenance, backups, and optimization to support reliable site performance and data integrity

• Implemented website updates, feature additions, and functionality enhancements based on business and marketing requirements

• Diagnosed and resolved backend and plugin conflicts to maintain uptime and prevent customer-facing disruptions

• Supported deployment of site changes and tested updates to ensure stable releases and consistent user experience

Managed daily retail and eCommerce operations supporting company growth and nonprofit partnership initiatives, ensuring consistent operational performance and customer experience.

• Directed daily retail and online operations including staffing, inventory management, order fulfillment, and customer support to maintain consistent sales performance and service quality

• Supervised and developed 15-person team, improving accountability, operational consistency, and customer service standards

• Managed vendor sourcing and pricing negotiations to maintain product availability and protect operational margins

• Maintained 95% customer satisfaction rating through process improvements and proactive customer issue resolution

• Managed cash reconciliation, sales reporting, and operational financial tracking to support accurate budgeting and leadership decision-making

• Coordinated nonprofit partnership campaigns, serving as primary liaison between company leadership and beneficiary organizations

• Collaborated with executive leadership to evaluate and onboard nonprofit partners aligned with company mission and community impact goals

• Led execution of partnership campaigns ensuring operational coordination, messaging alignment, and successful fundraising initiatives