Graciela Garcia
El Paso,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Deputy Sheriff
El Paso County Sheriff's Office
El Paso
09.2025 - Current
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations of criminal incidents and accidents.
- Collaborated with community members to enhance crime prevention strategies.
- Provided testimony in court regarding criminal cases and evidence gathered.
- Monitored patrol activities to ensure adherence to departmental policies and procedures.
- Responded promptly to emergency calls, ensuring swift resolution of incidents.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Observed jail and inmate activity to maintain order and safety.
Detention Officer
El Paso County Sheriff's Office
El Paso, TX
11.2021 - 01.2025
- Maintained order and security in detention facilities through regular monitoring of inmate activities.
- Conducted thorough inspections of inmates and property to ensure compliance with safety protocols.
- Assisted in the transportation of inmates between facilities, courts, and medical appointments.
- Documented incidents and prepared detailed reports for management review and legal compliance.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
Deputy Court Clerk
Municipal Court
El Paso, TX
03.2020 - 11.2021
- Processed court documents and filings, ensuring compliance with legal standards and timelines.
- Assisted in scheduling court hearings, managing calendars for judges and attorneys efficiently.
- Maintained accurate case records within case management systems to support court operations.
- Responded to inquiries from the public and legal professionals, providing information on court procedures.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Enhanced communication between court departments by serving as a liaison and promptly addressing inquiries or concerns.
- Promoted public trust in the judicial system by providing exceptional customer service to individuals seeking assistance from the court clerk''s office.
- Collaborated with attorneys, law enforcement agencies, and other parties to gather relevant information for court proceedings.
Clinical Assistant
Health Department, City Health
El Paso, TX
07.2019 - 03.2020
- Assisted healthcare professionals with patient intake and documentation processes.
- Managed appointment scheduling to optimize clinic workflow and patient access.
- Coordinated communication between patients and medical staff to enhance care delivery.
- Maintained accurate patient records using electronic health record systems to ensure compliance.
- Educated patients on health programs, resources, and preventive measures effectively.
Member Service Specialist
GECU
El Paso, TX
09.2016 - 07.2019
- Assisted members with account inquiries and transaction processing.
- Educated customers on product offerings and services to enhance member engagement.
- Resolved member issues efficiently, ensuring high satisfaction levels.
- Collaborated with team to streamline service processes and improve overall response times.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX06.2011
Skills
- Strong organization
- Paperwork management
- Recordkeeping skills
- Data entry proficiency
- Legal terminology
- Report writing skills
- Data entry
- Policy analysis
- Confidentiality
- Legal documents
- Problem-solving
- Attention to detail
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Deputy Sheriff
El Paso County Sheriff's Office
09.2025 - Current
Detention Officer
El Paso County Sheriff's Office
11.2021 - 01.2025
Deputy Court Clerk
Municipal Court
03.2020 - 11.2021
Clinical Assistant
Health Department, City Health
07.2019 - 03.2020
Member Service Specialist
GECU
09.2016 - 07.2019
Associate of Arts - Criminal Justice
El Paso Community College