Graciela Gonzalez
Lake Balboa,CA
Summary
I have fulfilled obligations requiring considerable ability and responsibility with 17+ years of expert motor vehicle titling rules and regulations, 18+ years of supervisor & administration experience, 8+ years of DMV/State of California experience, 20+ years of excellent customer service and 12+ years of internal auditing experience. My objective is to obtain a challenging position in a fast-paced environment that will complement current leadership skills while offering challenging opportunities for professional growth. I strive for excellence in all aspects of job performance by being professional, transparent, loyal, highly motivated, energetic, and persistent.
Overview
17
17
years of professional experience
Work History
Total Loss Claims Supervisor
Motolease, LLC
03.2017 - 12.2023
- Managed the insurance total loss department, focused on claims resolution, customer service, and accuracy levels. Supervised in reviewing, investigating, negotiating, processing and adjusting loss claims. Liaison between insurance company, leasing company, and vehicle owners ensuring title compliance. Received, processed and, deposited checks to close all claims.
- Trained new insurance representatives in handling all inbound/outbound total loss claim calls from all major insurance companies, as well as trained in total loss claim procedures and policies applied to claim processing.
- Interacted and communicated with business partners and 3rd party business entities involved in the total loss claim process.
Brokers Services Contract Agent
Anthem Blue Cross
10.2016 - 03.2017
- Provided advanced customer service support to brokers, advising what insurance companies were offering for each group available in corporate levels. Responsible for communicating with brokers via telephone and email correspondences in regards to detailed information and explanation of inquiries involving legislation, product details, commissions, policies and procedures for group accounts.
Registration Compliance Auditor
Motor Vehicle Software Corp
11.2014 - 02.2015
- Responsible for completing a thorough audit of over 600 e-filed vehicle registrations and transfer transactions for submission to the state of California DMV by several hundred different car dealerships in the state of California.
- Ensured all transactions met California DMV requirements to register a vehicle, while maintaining a 100% accuracy rate & meeting job expectations of no less than 650 vehicle transaction audited within your work shift day.
- Responsible to report all incorrectly reported vehicle identification numbers and/or errors, or fraudulent paperwork submitted within the same day work shift it was audited and discovered.
Total Loss Salvage Coordinator
Alliance United Insurance
01.2014 - 11.2014
- Job Duties include the collection of vehicle titles from dealerships, financial institutions, lending corporations and the registered owners, to proceed with the process of vehicles titles, along with all corresponding DMV registration forms before sending to contracted salvage yard to obtain salvage recovery of a vehicle.
- Ran daily Motor Vehicle Reports for claim adjuster's, explaining all impertinent information on the record which included reading and interpreting RDF, transaction codes and Suspension codes.
- Would review all VLT stops on record to determine which units in Sacramento needed to be contacted in order to remove VLT stops to process the title.
- Audit, process and prepared an average of over a hundred certificates of titles daily.
- Communicated daily with several financial institutions and dealerships to go over notarized lien releases or processing duplicate titles when original title has been lost to process and close all claims.
Senior Motor Vehicle Technician/ Personnel Admin
Department of Motor Vehicles
08.2009 - 06.2013
- Oversaw technician job performances, providing direction with expert resources.
- Interpreted and applied most complex provisions of policies and regulations, and vehicle code laws.
- DMV Office Personnel Administrator responsible for: employee's time accountability, payroll processing/ proper use of their leave credits, and personnel files/ employee records. Processed employee disability, FMLA and Worker's Comp claims. While being main auditor in the ISC as well.
- Handled passwords and secondary management signature on all security documents for verification status.
- Closed DMV office by auditing technician paperwork and entering all forms of payment for the day into the system.
ISC (Industry Service Center) Motor Vehicle Field Representative/Auditor
Department of Motor Vehicles
06.2007 - 08.2009
- Read, understand analyze, interpret and apply the provisions of the CA vehicle code, administrative regulation, and policies/procedures pertaining to the registration/ownership of motor vehicles.
- Initiate, process and update records, documentation for the ownership/registration of motor vehicles.
- Auditor for the industry service center office, auditing hundreds of dealership applications per day.
- Processed new, used, and out of state vehicles, lien sales, salvage titles, lien releases, plate/sticker issuance and determined fees and penalties due.
Skills
- Policy Interpretation
- Multi-tasking with attention to changing priorities
- Claims Management Expertise
- Claims analysis
- Quick and independent learner
- Strong client relations; customer focused
- Professional and highly organized
- Fluent in English & Spanish; written and spoken
- Time Management
- Conflict Resolution
- Interpersonal communication
- Delegating tasks
Additional Information
- Advanced knowledge in LeasePak, DMVDesk, and ADD Systems
- Word Processing ; Database Management
- MS Windows proficient; Advanced knowledge in Microsoft Office, Outlook, Excel, and Word
- Basic knowledge in QuickBooks Accounting and Intuit
- Typing 80+ WPM
Timeline
Total Loss Claims Supervisor
Motolease, LLC
03.2017 - 12.2023
Brokers Services Contract Agent
Anthem Blue Cross
10.2016 - 03.2017
Registration Compliance Auditor
Motor Vehicle Software Corp
11.2014 - 02.2015
Total Loss Salvage Coordinator
Alliance United Insurance
01.2014 - 11.2014
Senior Motor Vehicle Technician/ Personnel Admin
Department of Motor Vehicles
08.2009 - 06.2013
ISC (Industry Service Center) Motor Vehicle Field Representative/Auditor
Department of Motor Vehicles
06.2007 - 08.2009
Similar Profiles
Tracy TylerTracy Tyler
Senior Customer Service Supervisor-Remote at MotoLease Financial LLCSenior Customer Service Supervisor-Remote at MotoLease Financial LLC
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Susanna KrbashyanSusanna Krbashyan
In-Home Supportive Services Provider at IHSS In Home Support ServicesIn-Home Supportive Services Provider at IHSS In Home Support Services
Delia OrtegaDelia Ortega
Recreational Assistant at LA City Recreation and ParksRecreational Assistant at LA City Recreation and Parks