Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Graciela Mangiaterra

Hollywood,FL

Summary

Dynamic and service-oriented professional with extensive experience at Helios Salud snd Movined (ART) Buenos Aires (Argentina . Proven ability to enhance customer satisfaction through effective communication and empathy, while maintaining cash handling accuracy. Recognized for building strong relationships and fostering a welcoming environment, ensuring repeat business and loyalty.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sales Associate

Food Court Hard Rock Caffe
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Receptionist Assistant

Helios Salud (Buenos Aires)
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Retail Sales Associate

Marshalls
10.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Greeter

Las Brisas Restaurant
11.2015 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Reception Assistant

MoviMED (ART) Buenos Aires
08.1997 - 12.2000
  • Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
  • Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
  • Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
  • Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.

Education

Bachelor In Business Administration -

High School # 246
Santa Fe

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Cash handling accuracy
  • Adapt to diverse groups
  • Payment processing
  • Friendly and outgoing
  • Calm demeanor
  • Service oriented

Languages

Spanish native
Native or Bilingual

Certification

CPR Certification

Timeline

Retail Sales Associate

Marshalls
10.2024 - Current

Customer Greeter

Las Brisas Restaurant
11.2015 - 12.2017

Reception Assistant

MoviMED (ART) Buenos Aires
08.1997 - 12.2000

Sales Associate

Food Court Hard Rock Caffe

Receptionist Assistant

Helios Salud (Buenos Aires)

Bachelor In Business Administration -

High School # 246

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Graciela Mangiaterra