Graciela Meraz
Chula Vista,CA
Summary
Dynamic and results-driven professional with a proven track record at NextGen Leads, excelling in outbound sales and customer engagement. Demonstrated resilience under pressure and achieved top performer status through effective communication and sales techniques. Committed to delivering exceptional customer service while maintaining data entry accuracy and quality assurance practices.
Overview
8
8
years of professional experience
Work History
Parts Delivery Driver
CURRI
San Diego, CA
02.2021 - Current
- Facilitated efficient delivery of parts to various locations, ensuring timely service and customer satisfaction.
- Executed safe operation of delivery vehicle while strictly adhering to traffic regulations and company policies.
- Facilitated effective communication with dispatch team to optimize delivery schedules.
- Recorded delivery statuses and secured signatures for receipt confirmation.
Outbound Sales Call Center Agent
NextGen Leads
San Diego, CA
07.2019 - 03.2021
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
- Exceeded sales quotas consistently through effective lead generation and persuasive communication skills.
- Achieved top performer status within the call center multiple times due to consistent results-driven performance.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Outbound Call Center Agent
California Marketing Group
San Diego, CA
01.2018 - 07.2019
- Conducted outbound calls to engage potential customers and generate leads.
- Utilized CRM software to track interactions and manage customer information efficiently.
- Assisted in training new employees on company policies, products, and effective call-handling techniques.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Education
Associate of Arts - English
Southwestern College
Chula Vista, CASkills
Resilience under pressure
Data entry accuracy
Quality assurance practices
Excellent customer service
Excellent communication
Outbound sales techniques
Dependability and honesty
Communication and interpersonal skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Parts Delivery Driver
CURRI
02.2021 - Current
Outbound Sales Call Center Agent
NextGen Leads
07.2019 - 03.2021
Outbound Call Center Agent
California Marketing Group
01.2018 - 07.2019
Associate of Arts - English
Southwestern College