Graciela Murillo
Santa Ana,CA
Summary
Service-oriented individual with an eight year background working at SchoolsFirst Federal Credit Union competencies include: integrity, respect for others, quality service, and accountability. Dedicated and skilled at interacting with the general public and handling high-stress situations as well as using sound judgement in difficult and intense situations looking for an opportunity to further serve my community by become a Police Officer Recruit for the Irvine Police Department.
Overview
9
9
years of professional experience
Work History
Mortgage Closer II
SchoolsFirst Federal Credit Union
2021.09 - Current
- Communicated with multiple loan processors, loan officers, and escrow from the beginning to the end of the loan funding process to ensure mortgage and equity loans close
- Prepare, collect, review, and close mortgage and equity loan documents within limited time frames
- The last person to confirm that the loan complies with all state, federal, corporate, and agency regulations and policies
- Ensure that all information is correct and signed accurately in the closing documentation, third party orders, closing packages, and loan files
- Verify closing conditions are completed, coordinate loan closing proceeds and ensure they are disbursed as required verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers costs.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Loan Adjuster - Collections
Schools First Federal Credit Union
2016.05 - 2021.09
- Responsible to advise Members of any delinquent loans, help them understand credit reporting, late fees, and possible recovery efforts
- Serving our Members by providing assistance that corresponds to the current hardship including but not limited to Extensions, Re-ages, Deferments, and Workout Loans to help Members get back on track financially
- Assist Members by processing effective dates, due date changes, file maintenance on delinquent Memberships, processing credit dispute requests, correction requests, and potential settlement requests
- Responsible for handling inbound/outbound dialers to serve as many Members as possible a day
- Properly notating every Membership after every call and ensuring demographics are up to date
- Meet and exceed department goals for efficiency, quality assurance, average wrap up, and average handle time.
Teller-Banking Industry
Wells Fargo
2015.05 - 2016.05
- Welcoming customers over to window and establishing a genuine friendly first impression and engaging in conversation with customer
- Processing routine account transaction accurately such as preparing cashier’s checks, personal money orders, issuing travelers checks and exchanging foreign currency
- Answering inquiries regarding checking, savings accounts, and other bank related products
- Balancing currency, cash and checks in cash drawer at the end of every shift.
Education
Associate of Arts - Emphasis in Science
Santa Ana College
Santa Ana, CA2025
High School Diploma -
Century High School
Santa Ana, CA05.2014
Skills
- Integrity
- Accountability
- Ability to listen to understand and respond effectively to others in order to gain information, compliance, or resolution
- Capacity to assist a diverse population with empathy, patience , and understanding including with combative individuals and stressful situations
- Detail Oriented
- Good judgement
- Multi-tasking
- Deadline Adherence
- Physical Fitness
- Efficient in writing and verbal communication
- Strong problem solving skills
- Fluent in Spanish
Profileskills
- Using logic and reasoning to identify the strengths and weaknesses of alternative solution
- Bilingual English/Spanish.
- Personal attributes personal accountability, integrity, punctual, sound judgment, dependable, eagerness to learn, continuously improve, and a dedication to quality
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Closer II
SchoolsFirst Federal Credit Union
2021.09 - Current
Loan Adjuster - Collections
Schools First Federal Credit Union
2016.05 - 2021.09
Teller-Banking Industry
Wells Fargo
2015.05 - 2016.05
Associate of Arts - Emphasis in Science
Santa Ana College
High School Diploma -
Century High School
Similar Profiles
Paul AbeyesekeraPaul Abeyesekera
Business Analyst II at SchoolsFirst Federal Credit UnionBusiness Analyst II at SchoolsFirst Federal Credit Union
William Ospina-TorresWilliam Ospina-Torres
Member Service Representative at SchoolsFirst Federal Credit UnionMember Service Representative at SchoolsFirst Federal Credit Union
Paul AbeyesekeraPaul Abeyesekera
Business Analyst II at SchoolsFirst Federal Credit UnionBusiness Analyst II at SchoolsFirst Federal Credit Union