Graciela Taveras
Dickinson,ND
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship of customer service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Driver
Amazon
Dickinson, ND
02.2025 - Current
- Operated delivery vehicle to ensure timely and accurate package deliveries.
- Followed safety protocols and regulations to maintain a secure driving environment.
- Navigated routes efficiently using GPS technology for optimal delivery performance.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with standards.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Driver
Spark
Dickinson, ND
02.2025 - Current
- Communicated effectively with team members to coordinate delivery schedules and updates.
- Managed documentation of deliveries, including customer signatures and tracking information.
- Implemented process improvements that enhanced overall delivery efficiency and customer satisfaction.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Costumer Service Representative
Conduent
TN
08.2019 - 11.2019
- Monitored key performance indicators, driving accountability within team to meet targets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Debt Collector
Affiliated Collections Inc
TN
01.2019 - 05.2019
- Led negotiation efforts to secure payment plans with high-risk accounts.
- Utilized collection software to track accounts and manage follow-up communications effectively.
- Developed streamlined processes to enhance recovery rates and reduce account aging.
- Analyzed customer payment histories to identify trends and adjust collection strategies accordingly.
- Maintained accurate records of interactions with clients, ensuring compliance with industry standards.
- Implemented best practices for dispute resolution, improving client relations while maximizing recoveries.
Supervisor
Aramark
TN
02.2018 - 12.2018
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented process improvements, streamlining workflows to increase efficiency.
- Managed inventory levels, optimizing supply chain processes for cost-effectiveness.
- Coordinated scheduling and staffing to meet operational demands effectively.
- Resolved customer complaints promptly, maintaining high satisfaction rates.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Retail Sales Associate
Macy's
TN
10.2017 - 02.2018
- Maintained product knowledge to assist customers effectively with selections and recommendations.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Trained new sales associates on store policies, customer engagement techniques, and operational procedures.
- Developed strong relationships with customers, fostering loyalty through personalized shopping experiences.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
General Manager
Panda Express
TN
07.2016 - 10.2017
- Led operational strategy to enhance customer satisfaction through streamlined service processes.
- Oversaw daily restaurant operations, ensuring compliance with quality and safety standards.
- Developed training programs for staff, improving service delivery and employee engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving targeted marketing initiatives and promotions.
- Mentored management team, fostering leadership skills and promoting a positive work culture.
- Enhanced financial performance by controlling labor costs and maximizing revenue opportunities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Sociology
University of Puerto Rico
San Juan, PR05-2014
High School Diploma - undefined
Escuela Superior Luz América Calderón
01-2011
Skills
- Fully bilingual Computer literate Can work well under any situation I am supportive, I like to cooperate, understands feelings, self-confident, accepts responsibility Listens attentively, openly expresses idea, confidently speaks in public
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Follow-up skills
- Paperwork processing
- Documentation
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Driver
Amazon
02.2025 - Current
Driver
Spark
02.2025 - Current
Costumer Service Representative
Conduent
08.2019 - 11.2019
Debt Collector
Affiliated Collections Inc
01.2019 - 05.2019
Supervisor
Aramark
02.2018 - 12.2018
Retail Sales Associate
Macy's
10.2017 - 02.2018
General Manager
Panda Express
07.2016 - 10.2017
High School Diploma - undefined
Escuela Superior Luz América Calderón
Sociology
University of Puerto Rico