Graciela Uvalle
Laredo,TX
Summary
Driven Operation and Quality Supervisor with a proven track record at Biomat USA Inc., enhancing operational performance and quality assurance. Excelled in staff supervision and operations management, reducing labor expenses and improving product quality. Skilled in employee development and task delegation, achieving significant improvements in retention and satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure the AM position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operation Supervisor
Biomat USA INC.
05.2019 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Quality Supervisor
Biomat USA Inc
10.2000 - 05.2019
- Developed monthly trending Reports.
- Established inspection equipment to meet quality control standards.
- Maintained knowledge of SOP policies and compliance regulations and communicated any developments and consequent changes in procedure to personnel.
- Trained personnel in proper techniques and testing of vials .
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Maintained testing equipment in good working order to effectively quality control per SOP.
Education
No Degree - Medical Assistant Clinical
Laredo Community College
Laredo, TX12.1997
Phlebotomy - Phleb
Laredo Community College
Laredo, TX05.1996
High School Diploma -
JW Nixon High School
2000 Plum05.1994
Skills
- Staff Supervision
- Quality Assurance
- Operations Management
- Task Delegation
- Production
- Employee Development
- Delegation
Certification
Phlebotomy Training
Medical Assistant - Clinical
Bilingual
Fluent in both English and Spanish
Languages
English
Professional Working
Timeline
Operation Supervisor
Biomat USA INC.
05.2019 - Current
Quality Supervisor
Biomat USA Inc
10.2000 - 05.2019
No Degree - Medical Assistant Clinical
Laredo Community College
Phlebotomy - Phleb
Laredo Community College
High School Diploma -
JW Nixon High School
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