Osmani Sanchez
Miami,FLORIDA
Summary
Dedicated Operations Supervisor with extensive experience at DHL Express, adept at managing and optimizing logistics operations to ensure timely and efficient service delivery. Demonstrated expertise in team leadership, regulatory compliance, and process improvement. Proven ability to handle complex operational challenges, maintain high safety standards, and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Operation Supervisor
DHL Express
Miami, FL
01.2024 - Current
- Lead, supervise, and manage a team of operations staff, including recruiting, training, scheduling, and evaluating performance.
- Implement and monitor productivity, quality, and cost control measures to achieve operational excellence and meet service standards.
- Ensure the accurate and timely distribution of inbound and outbound freight, adhering to DHL Express’s established procedures and standards.
- Generate and review operational reports for management, including staff schedules, attendance records, and incident reports.
- Apply effective leadership strategies to communicate corporate goals, motivate staff, and foster a collaborative work environment.
- Maintain equipment in safe, efficient working condition and uphold a proactive safety program in compliance with legislative requirements and company standards.
- Implement and support the use of scanning technology to streamline processes and improve operational efficiency.
Sort Control Analyst
DHL Express
Miami, FL
04.2022 - 01.2024
- Reported problems and concerns to management.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Performed routine maintenance and calibration on testing equipment.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Conducted data review and followed standard practices to find solutions.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Recorded and organized test data for report generation and analysis.
Lane Supervisor
SP+ Parking
Miami, FL
05.2021 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Airport Security Agent
Eulen America
Miami, United States
05.2018 - 02.2021
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Education
High School Diploma -
Southwest Senior High School
06.2018
Skills
- Solution Development and Optimization
- Job Assignments
- Continuous Improvement Projects
- Strategic Planning
- Team Leadership and Staff Management
- Cargo and Freight
- Scanning Technology Implementation
- Logistics and Operations Management
- Report Generation and Data Analysis
- Staff Supervision
- Warehouse Operations
Languages
Spanish
Native or Bilingual
Timeline
Operation Supervisor
DHL Express
01.2024 - Current
Sort Control Analyst
DHL Express
04.2022 - 01.2024
Lane Supervisor
SP+ Parking
05.2021 - 10.2021
Airport Security Agent
Eulen America
05.2018 - 02.2021
High School Diploma -
Southwest Senior High School