Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Rick Ramirez

Laredo

Summary

Dynamic Operations Supervisor with a proven track record at UPS Freight/TForce Freight, excelling in process improvement and team leadership. Expert in freight logistics and compliance, I drive operational efficiency and enhance performance metrics. Adept at training staff and fostering cross-functional collaboration, I consistently deliver exceptional customer service and optimize workflows.

Overview

14
14
years of professional experience

Work History

Operation Supervisor

UPS Freight/TForce Freight
Laredo
01.2018 - Current
  • Supervised daily operations to maintain efficient workflow and productivity.
  • Trained new staff on operational procedures and safety protocols.
  • Led team meetings to align on goals and address challenges.
  • Monitored compliance with company policies and industry regulations.
  • Implemented process improvements to enhance operational efficiency.
  • Communicated with cross-functional teams to resolve issues promptly.
  • Managed scheduling, task assignments, and progress tracking for daily operations.
  • Prepared reports on operational performance metrics for management review.

Operations Clerk

UPS Freight
Laredo
11.2012 - 01.2018
  • Processed freight shipments through UPS Freight software and tracking systems.
  • Coordinated timely pickups and deliveries with drivers.
  • Maintained daily records of shipments and inventory levels.
  • Resolved customer inquiries regarding shipping status and procedures.
  • Streamlined operational workflows through effective team collaboration.
  • Monitored compliance with safety regulations during freight handling activities.
  • Prepared documentation for freight billing and administrative tasks promptly.
  • Conducted training sessions for new clerks on operational procedures and software use.

Cook

Stars Drive-In
Laredo
07.2011 - 11.2012
  • Cooked meals according to Stars Drive-In recipes in fast-paced environment.
  • Managed food preparation stations for optimal efficiency and safety.
  • Trained new cooks on kitchen procedures to enhance team performance.
  • Ensured cleanliness of kitchen, utensils, and equipment to maintain hygiene standards.
  • Coordinated with staff for prompt meal service and customer satisfaction.
  • Monitored ingredient inventory, restocking supplies as needed to avoid shortages.
  • Implemented consistent food safety standards, reducing risks of contamination.
  • Collaborated with team on menu planning to meet customer preferences.

Education

High School Diploma -

United South High School
Laredo, TX
05-2011

Some College (No Degree) - Business Management

Laredo Community College
Laredo, TX

Skills

  • Process improvement and operational compliance
  • Performance metrics and evaluations
  • Team leadership and workforce management
  • Scheduling and planning
  • Employee training and staff development
  • Freight and logistics coordination
  • Inventory management and control
  • Customer service excellence
  • Cross-functional communication and coordination
  • Problem solving and decision-making
  • Time management and workflow optimization
  • Safety protocols and health compliance
  • Data analysis and evaluation
  • Operational efficiency strategies
  • Business strategy development

Affiliations

  • Music Production
  • Mix Engineer
  • Tracking Engineer
  • Front man of a local band
  • Wood work
  • Auto Repair
  • Handyman

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Operation Supervisor

UPS Freight/TForce Freight
01.2018 - Current

Operations Clerk

UPS Freight
11.2012 - 01.2018

Cook

Stars Drive-In
07.2011 - 11.2012

High School Diploma -

United South High School

Some College (No Degree) - Business Management

Laredo Community College

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