Gracielle Villapando Gladue

Las Vegas,NV

Summary

Motivated professional with strong work ethic and adaptability, skilled in delivering exceptional customer service and enhancing organizational brand. Demonstrated ability to thrive under pressure in fast-paced environments, quickly mastering new skills and fostering positive relationships. Committed to continuous learning and contributing effectively to team success while seeking opportunities to apply organizational and time management skills.

Overview

years of professional experience

Work History

Personal Caregiver /Private Elderly Caregiver

Private caregiving and home health

Las Vegas, NV

09.2012 - Current

Provided daily personal care and assistance to clients in their homes.
Assisted clients with mobility, grooming, and hygiene tasks as needed.
Monitored clients' health and reported changes to healthcare professionals.
Prepared nutritious meals according to clients' dietary restrictions and preferences.
Administered medications and maintained accurate medication records for clients.
Organized leisure activities to enhance clients' mental and emotional well-being.
Provided emotional support to clients and families during difficult times.
Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
Provided personal care and companionship to elderly clients in their homes.
Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
Assisted patients with daily personal hygiene.
Assisted patients with exercises designed to improve mobility or strength.
Assessed the physical condition of the client on a regular basis and reported any changes or concerns to supervisor.
Supervised medication administration, personal hygiene, and other activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Helped clients with personal needs from exercise to bathing and personal grooming.
Cooked appetizing and satisfying meals and snacks.
Accompanied clients to doctor appointments or other errands outside the home.
Improved patient outlook and daily living through compassionate care.
Administered medication as prescribed by physicians in accordance with state regulations.
Tracked and reported clients' progress based on observations and conversations.
Kept detailed notes about the progress of each patient's health status.
Ensured that all medical treatments are administered according to physician's orders.
Took initiative in providing comfort measures for pain management when needed.
Organized recreational activities for clients such as walks outdoors or reading books together.
Followed care plan and directions to administer medications.
Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
Engaged with patients and families to provide emotional support and daily living instruction.
Maintained accurate records of services provided to each client.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Transported patients to medical, dental, and personal care appointments.
Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure when necessary.
Reported concerns to nurse supervisor to promote optimal care.
Assisted with meal planning to meet nutritional plans.
Encouraged socialization among patients through conversation and games.
Completed scheduled patient check-ins and progress reports for clients.
Helped clients maintain a safe environment by adhering to safety procedures and protocols.
Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
Ambulated individuals around home, public, and medical locations.
Assisted with meal preparation and ensured proper nutrition was maintained.
Maintained accurate records of client care plans and progress notes.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Helped clients get in and out of beds and wheelchairs.
Followed safe lifting and transferring techniques to transport residents.
Participated in continuing education opportunities related to geriatric care.
Educated family members about caring for their loved one at home.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Demonstrated empathy towards patients while maintaining professional boundaries.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
Assisted clients with maintaining good personal hygiene.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Monitored clients' activity levels and helped prevent sedentary behavior.
Partnered with registered nurses and physiotherapists to provide care to patients.
Monitored health and well-being of clients and reported significant health changes.
Contacted medical providers on behalf of clients to follow up on appointments.
Contributed to case reviews of client status and progress.
Instructed family members on how to provide bedside care.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Provided personal care and companionship to elderly clients in home settings.
Assisted with daily living activities including bathing, dressing, and meal preparation.
Monitored client health and reported changes to family or healthcare professionals.
Organized medication schedules and ensured timely administration of prescriptions.
Engaged clients in social activities to promote mental well-being and reduce isolation.
Maintained a clean and safe living environment for clients through regular housekeeping tasks.
Communicated effectively with families regarding client needs and preferences.
Developed personalized care plans based on individual client requirements and abilities.
Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
Performed light housekeeping tasks including laundry, vacuuming, dusting and preparing meals.
Transported elderly clients to medical appointments, errands and social events in a safe manner.
Provided companionship and emotional support to elderly clients by engaging in meaningful conversations.
Maintained detailed records of client care services provided on a daily basis.
Implemented infection control protocols while providing personal hygiene care services.
Coordinated with healthcare professionals regarding medication administration schedules.
Encouraged participation in recreational activities that promoted socialization among the elderly community members.
Administered medications to elderly clients according to prescribed instructions.
Managed challenging behaviors exhibited by some elderly individuals in a professional manner.
Responded promptly to emergency situations involving the safety of elderly clients.
Assessed changes in physical or mental condition of elderly clients and reported any concerns to supervisor immediately.
Developed individualized plans for each client based on their unique needs and preferences.
Organized outings for the purpose of providing entertainment for the elderly population.
Continually assessed safety risks within the environment of the facility where elderly individuals resided.
Monitored vital signs such as temperature, pulse rate and respiration of elderly clients.
Ensured proper nutrition for all elderly clients through meal planning, grocery shopping and food preparation.
Collaborated closely with family members regarding client care plans and progress updates.
Provided assistance with mobility issues such as walking or transferring from bed to wheelchair.
Participated in continuing education programs related to elder care best practices.
Facilitated communication between multiple departments within an organization devoted to elder care services.
Engaged clients by conversing and participating in activities and hobbies.
Redirected clients with memory issues, providing safety guidance protection.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Organized oral medications for clients following dosage and schedule requirements.
Consulted with client care team to continually update care plans.
Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Bartending training school

Bartending and cocktail

Las Vegas, Y

03.2005 - 04.2005

Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Collaborated with cross-functional teams to align project goals and improve outcomes.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Utilized various software and tools to streamline processes and optimize performance.
Achieved cost-savings by developing functional solutions to problems.

Customer Service Representative

Call center

Las Vegas, NV

09.2001 - 09.2003

Handled customer inquiries through phone and chat platforms.
Resolved issues by collaborating with team members and management.
Documented customer interactions in the company CRM system.

Server & bus person

Renaissance Hotel and Marriott court yard

Richardson, Texas

03.1996 - 09.1999

Assisted guests with menu selections and dietary preferences.
Managed multiple tables efficiently during busy service periods.
Maintained cleanliness and organization of dining area and service stations.
Processed guest orders accurately using point-of-sale systems.
Trained new servers on restaurant policies and procedures.
Handled guest concerns professionally to enhance dining experience.
Provided excellent customer service to ensure satisfaction.
Collaborated with kitchen staff to ensure timely food delivery.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Operated POS terminals to input orders, split bills, and calculate totals.
Handled money transactions accurately while following company procedures for handling cash payments.
Took orders from customers accurately and in a timely manner.
Provided exceptional service to high volume of daily customers.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Responded efficiently to guest inquiries and complaints in a professional manner.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Delivered food orders promptly and courteously.
Cleaned tables and chairs to prepare dining area for next customers.
Assisted in training new servers.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Followed health safety guidelines when preparing and serving food products.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Checked food before serving it to customers.
Greeted guests and provided menus.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Stayed informed about daily specials, new menu items, promotions.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared drinks according to standard recipes.
Implemented feedback from customers to improve service quality and menu offerings.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Stocked service areas with supplies during slow periods.
Informed customers of daily specials and signature menu items.
Prepared checks, itemizing total meal costs and taxes.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Filled condiments and napkin containers during slack periods.
Set up tables in between patrons to reduce wait times.
Assisted servers by clearing tables and resetting dining areas promptly.
Maintained cleanliness and organization of dining spaces throughout service hours.
Collaborated with kitchen staff to ensure timely delivery of food and beverages.
Supported guest needs by providing menus and answering basic inquiries.
Monitored supply levels and communicated needs to management for restocking items.
Engaged with guests to enhance their dining experience through attentive service.
Adhered to safety and sanitation standards consistently in all work areas.
Greeted guests and escorted them to their tables.
Trained new staff on proper cleaning techniques and restaurant procedures efficiently.
Provided excellent customer service at all times.
Bussed dirty dishes to dishwashing station or kitchen area for cleaning.
Returned soiled linen to laundry area at end of shift.
Replenished water glasses throughout meal services.
Performed sanitation duties such as wiping down table surfaces, chairs, and booths between seating's.
Assisted servers with taking orders, refilling beverages, and delivering food.
Followed all company policies regarding safety procedures while working with chemicals like bleach or detergents.
Swept floors around dining areas when necessary.
Ensured that all safety protocols were followed while bussing tables.
Carried trays of food items from kitchen to dining room areas when needed.
Maintained the dining area in a neat and orderly fashion.
Cleaned up spills quickly and safely.
Responded promptly to customer requests or complaints in an appropriate manner.
Set up side stations for buffet-style meals before events began.
Stocked supplies such as napkins, silverware, condiments.
Checked cleanliness of restrooms periodically during shifts.
Inspected dining room furniture for damage or wear and tear on a regular basis.
Disposed of garbage properly according to health regulations.
Assisted waitstaff with setting up special events such as banquets or weddings when required.
Reset tables for incoming customers in a timely manner.
Cleared away used dishes, glasses, and utensils from tables after customers finished eating.
Cleared tables to maintain high turnover rate and minimize wait times.
Wiped down and cleaned chairs, booths, and highchairs.
Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Expedited food to tables to assist servers during busy periods.
Maintained table settings by removing courses, replacing utensils, and refilling beverages.
Swept and mopped front-of-house and back-of-house floors using various tools.
Observed tables to tend to guest needs and identify customer service opportunities.
Greeted customers to seat patrons at tables according to availability and customer preferences.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Stocked service areas with supplies such as coffee, food, tableware, and linens.
Notified manager of issues with equipment or breakage.
Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
Assisted in the training of new bussers, sharing knowledge and best practices.
Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
Assisted in the preparation of large parties and special events to ensure smooth service.
Participated in team meetings to discuss service improvements and guest feedback.
Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
Refilled condiments and other supplies at tables and in service areas as necessary.
Effectively multitasked within fast-paced environment.
Maintained clean and orderly appearance throughout kitchen and dining area.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Worked in close collaboration with team members to ensure customers received high-quality service.
Made friendly conversation with customers to provide enjoyable bar experience.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Supported serving staff in delivering accurate and well-presented food orders.
Stocked service stations with ice, napkins and straws.
Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Participated in ongoing training to enhance job skills and knowledge.
Stocked displays with new and transferred merchandise.
Asked customers about meals to assess satisfaction and collect vital feedback.
Filled and served various beverages for customers.
Stocked customer service stations with paper products or beverage preparation items.
Greeted frequent visitors by name and explained new promotions.

Education

ABC Bartending

Las Vegas, NV

Skills

Beverage preparation
Point-of-sale systems
Customer service
Sales optimization
Menu familiarity
Time management
Training and development
Team collaboration
Performance enhancement
Adaptability
Detail orientation
Planning
Data entry
MS office
Communication
Effective communication
Telephone etiquette
Interpersonal communication

Interpersonal skills
Teamwork and collaboration
Friendly, positive attitude
Verbal communication
Social perceptiveness
Cultural awareness
Conflict resolution
First Aid/CPR
Flexible and adaptable
Organization
Remote office availability
Public speaking
Problem solving
MS office
Conflict resolution
Point-of-sale systems
Menu familiarity

References

References available upon request.

Timeline

Personal Caregiver /Private Elderly Caregiver

Private caregiving and home health

09.2012 - Current

Bartending training school

Bartending and cocktail

03.2005 - 04.2005

Customer Service Representative

Call center

09.2001 - 09.2003

Server & bus person

Renaissance Hotel and Marriott court yard

03.1996 - 09.1999

ABC Bartending